[cisco-voip] One DID >> several phones ring

Wed Dec 13 13:49:56 EST 2006

Nope---

Just a "route this pattern" and a "block this pattern" option is all
that I see that says anything about routing.

I think this -may- be a Unity side issue--- in that the calls ARE going
to Unity now after 'falling out' of the Hunt Group.

Problem is, nothing is telling Unity that this call 'came from' 6196,
such that Unity knows to send the call to the CH for 6196
Unity has no idea what's going on, so it's just sending the call to the
standard "enter your password, followed by pound" option.

I'm not even certain -where- inside Unity the call is ending up... but
it IS going there...

Thanks, Tim

________________________________

From: Vince Loschiavo [mailto:VLoschiavo at data-corporation.com] 
Sent: Wednesday, December 13, 2006 1:28 PM
To: Tim Reimers
Subject: RE: [cisco-voip] One DID >> several phones ring

Is there a "route of last resort" type option on the hunt group config?

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Wednesday, December 13, 2006 1:18 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] One DID >> several phones ring

Update on this issue for the group--

Running CCM 4.01
Unity 4.0

I have done the steps mentioned by Scott --
I now have a functioning 6196 >> ring  several phones at once

But-- the problem now is that if no one answered 6196, it went to 'busy'

A suggestion was to add my VM pilot points to the HuntGroup

Did that, and  after  I added  that LG8000 to the Hunt List, it works---
I can call Maintenance on 6196, and all the phones ring.

But, if no one answers, the call  now goes correctly into Unity  BUT
does not go to the Call Handler for Maintenance-- 

Instead, I get: 

"Enter your password, followed by pound"

It sounds like it's going into someone's mailbox (possibly the last
member of the MaintLG group?)

FYI, here's the config:

MaintHuntPilot (6196) >> MaintHuntList >>  MaintLineGroup (contains
6197,6198,2991,2992,2993,2994, running in broadcast)

 After implementing  Scott Voll's suggestion:

MaintHuntPilot (6196) >> MaintHuntList >>  MaintLineGroup (contains
6197,6198,2991,2992,2993,2994, running in broadcast)

                                                          and HG8000
(contains VMPilotPoint/8000,VMPilotPoint/8001...VMPilotPoint/8016) 

<these are the 16 lines pointing to Unity)

Maint's CH does have 6196 on it as an extension..

How can I get the HuntList to fall through and go to the Call Handler
for Maintenance instead of a mailbox?

(note- the MaintLG is running in 'broadcast' mode, so that all phones
ring at the same time)

Scott had suggested a 'forward no answer' option be set on the
HuntPilot. 

I cannot find that on CCM 4.01

Does this make sense, or have I confused people?

thanks, Tim

________________________________

From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Tuesday, December 12, 2006 11:08 AM
To: Tim Reimers
Subject: RE: [cisco-voip] One DID >> several phones ring

Under Route plan there is your route/Hunt.

There are three things you need to configure

First the Line Group - setup all the extension you want to ring and set
the algorithm to Broadcast

Then setup the Hunt list to include the LG you just setup

Then setup the Hunt Pilot with the DID and the HL you just setup.

Test

Done

Scott

________________________________

From: Tim Reimers [mailto:tim.reimers at asheville.k12.nc.us] 
Sent: Monday, December 11, 2006 7:10 PM
To: Voll, Scott
Cc: Tim Reimers
Subject: RE: [cisco-voip] One DID >> several phones ring

so ... Hunt List with 6196 >> Hunt Group >> route plan >> Line
Group<extensions to call> ???

I'll look at this in the AM and ensure that I see all the steps needed..

thanks Scott!

Tim

________________________________

From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Mon 12/11/2006 4:46 PM
To: Tim Reimers; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] One DID >> several phones ring

Route plan --> Line Group

Make new one with the extensions and under distribution Algorithm -->
Broadcast

Then place in Hunt Group and then Hunt list with your 6196.

Hope that helps.

Scott

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Monday, December 11, 2006 1:35 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] One DID >> several phones ring

Hi -- 

silly question.. 

Can someone point me to Cisco's how-to on configuring one DID to ring
several phones 

Once upon a time, I knew how to do this in 3.x, but it's been a long
time. 

and... 

we now run 4.01  -- and I think things are different. 

I have tried reading whitepapers, etc -- and I think I have some
understanding... but not a 'steps to follow' 

As an example-- 

I want 6196 to ring simultaneously on 
6197 
6198 
2990 
2991 
2992 
2991 

whoever picks it up, gets the call. 

Next call rings the same phones again.. 

Thanks, and sorry for asking for simple directions, instead of having
the time to do all the reading and figuring myself...

Tim 

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