[cisco-voip] One DID >> several phones ring

Wed Dec 13 14:49:15 EST 2006

Didn't catch he was on 4.0.  In that case you'll need to front the  
call through a CTI RP with CFA set to the hunt pilot.  Unity will see  
the call coming from the CTI RP so you can then use call routing  
rules, etc to get it to the right call handler.

-Ryan

On Dec 13, 2006, at 2:21 PM, Aman Chugh wrote:

Forwarding options on HP are not available in 4.0.x ,they were  
introduced in CM 4.1.X

Aman

On 12/14/06, Tim Reimers <tim.reimers at asheville.k12.nc.us> wrote:
Nope---

Just a "route this pattern" and a "block this pattern" option is all  
that I see that says anything about routing.

I think this -may- be a Unity side issue--- in that the calls ARE  
going to Unity now after 'falling out' of the Hunt Group.

Problem is, nothing is telling Unity that this call 'came from' 6196,  
such that Unity knows to send the call to the CH for 6196
Unity has no idea what's going on, so it's just sending the call to  
the standard "enter your password, followed by pound" option.

I'm not even certain -where- inside Unity the call is ending up...  
but it IS going there...

Thanks, Tim

From: Vince Loschiavo [mailto:VLoschiavo at data-corporation.com ]
Sent: Wednesday, December 13, 2006 1:28 PM
To: Tim Reimers
Subject: RE: [cisco-voip] One DID >> several phones ring

Is there a "route of last resort" type option on the hunt group config?

From: cisco-voip-bounces at puck.nether.net [mailto: cisco-voip- 
bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Wednesday, December 13, 2006 1:18 PM
To: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] One DID >> several phones ring

Update on this issue for the group--

Running CCM 4.01
Unity 4.0

I have done the steps mentioned by Scott --
I now have a functioning 6196 >> ring  several phones at once

But-- the problem now is that if no one answered 6196, it went to 'busy'

A suggestion was to add my VM pilot points to the HuntGroup

Did that, and   after  I added  that LG8000 to the Hunt List, it  
works--- I can call Maintenance on 6196, and all the phones ring.

But, if no one answers, the call  now goes correctly into Unity   
BUT   does not go to the Call Handler for Maintenance--

Instead, I get:

"Enter your password, followed by pound"

It sounds like it's going into someone's mailbox (possibly the last  
member of the MaintLG group?)

FYI, here's the config:

MaintHuntPilot (6196) >> MaintHuntList >>  MaintLineGroup (contains  
6197,6198,2991,2992,2993,2994, running in broadcast)

  After implementing  Scott Voll's suggestion:

MaintHuntPilot (6196) >> MaintHuntList >>  MaintLineGroup (contains  
6197,6198,2991,2992,2993,2994, running in broadcast)

                                                           and HG8000  
(contains VMPilotPoint/8000,VMPilotPoint/8001...VMPilotPoint/8016)

                 <these are the 16 lines pointing to Unity)

Maint's CH does have 6196 on it as an extension..

How can I get the HuntList to fall through and go to the Call Handler  
for Maintenance instead of a mailbox?

(note- the MaintLG is running in 'broadcast' mode, so that all phones  
ring at the same time)

Scott had suggested a 'forward no answer' option be set on the  
HuntPilot.

I cannot find that on CCM 4.01

Does this make sense, or have I confused people?

thanks, Tim

From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Tuesday, December 12, 2006 11:08 AM
To: Tim Reimers
Subject: RE: [cisco-voip] One DID >> several phones ring

Under Route plan there is your route/Hunt.

There are three things you need to configure

First the Line Group – setup all the extension you want to ring and  
set the algorithm to Broadcast

Then setup the Hunt list to include the LG you just setup

Then setup the Hunt Pilot with the DID and the HL you just setup.

Test

Done

Scott

From: Tim Reimers [mailto: tim.reimers at asheville.k12.nc.us]
Sent: Monday, December 11, 2006 7:10 PM
To: Voll, Scott
Cc: Tim Reimers
Subject: RE: [cisco-voip] One DID >> several phones ring

so ... Hunt List with 6196 >> Hunt Group >> route plan >> Line  
Group<extensions to call> ???

I'll look at this in the AM and ensure that I see all the steps needed..

thanks Scott!

Tim

From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Mon 12/11/2006 4:46 PM
To: Tim Reimers; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] One DID >> several phones ring

Route plan à Line Group

Make new one with the extensions and under distribution Algorithm à  
Broadcast

Then place in Hunt Group and then Hunt list with your 6196.

Hope that helps.

Scott

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Tim Reimers
Sent: Monday, December 11, 2006 1:35 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] One DID >> several phones ring

Hi --

silly question..

Can someone point me to Cisco's how-to on configuring one DID to ring  
several phones

Once upon a time, I knew how to do this in 3.x, but it's been a long  
time.

and…

we now run 4.01  -- and I think things are different.

I have tried reading whitepapers, etc -- and I think I have some  
understanding… but not a 'steps to follow'

As an example--

I want 6196 to ring simultaneously on
6197
6198
2990
2991
2992
2991

whoever picks it up, gets the call.

Next call rings the same phones again..

Thanks, and sorry for asking for simple directions, instead of having  
the time to do all the reading and figuring myself…

Tim

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