[cisco-voip] CUE transfer to Sign-On

[Ryan O'Connell]

Hello all,

 

I spoke to a few of you about a problem I was running into with CUE. I
thought I would post the resolution I got from Network Professionals.

 

The resolution is very simple, all you have to do is from the script is
have a menu step that maps "*" to call a "subflow" "voicebrowser.aef"
which is a canned CUE script. 

 

That's it !!

 

I was over complicating things, my first attempt at this, I was doing a
redirect from the script that calls the voicemail pilot number. In
theory this should work too because the script is simply transferring
the caller to the voicemail pilot, which should put you in the same
place, but for whatever reason it does not.

 

 

 

 

Happy new year!!!

 

Ryan O'Connell

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan O'Connell
Sent: Friday, December 22, 2006 12:37 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CUE transfer to Sign-On

 

Hello all,

 

My customer currently has a 1800 number that is mapped to a DID which
calls a CUE script that presents people with Attendant IVR like options.
One request they had was to map one of these options "*" to allow staff
to dial this 1800 number while on the road so they can check their
voicemail. They would like "*" to essentially bring them to the
"Sign-On" prompt.

 

What I did is edited the application called by the 1800 number to have a
"*" option, which does a Call-Redirect to the VM Pilot. Since the call
was initiated from the PSTN I thought that Unity would play the Sign-on
prompt. This is not the case. Instead I am getting re-order. The
application is good because I see the call coming in to CME and matching
the VM Pilot Dialpeer. My first thought was that CUE was rejecting the
call because the "RDNIS" field was populated with the "application pilot
number" therefore creating a loop. So I created a translation to rewrite
this "RDNIS" to nothing and I still have the same result.

 

This is suppose to be easy

 

Any thoughts

 

Ryan O'Connell CCIE VOICE #13382
Network Consultant
UNIS LUMIN - Technology Based Business Solutions
Phone: 888.475.0432 x290

Mobile: 403.990.1275

roconnell at unislumin.com <http://www.unislumin.com/> 

http://www.unislumin.com <http://www.unislumin.com/> 

 

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