[cisco-voip] Another CDR question :)

[Ryan Ratliff]

Many IVRs will not actually put the call into a Connected state until  
you reach an agent.  Also happens with carriers that ask you for a  
pin when dialing long distance, etc.

I think Amex was one that generated a ton of cases back in the day  
because of dtmf issues when the voice path was established but the  
call wasn't yet connected.

-Ryan

On Feb 8, 2006, at 10:32 AM, Ed Leatherman wrote:

Was looking through some CDRs to dig up some stats on a disputed long  
distance call.. Happened to notice there were a number of calls that  
had a dateTimeOrigination that was normal, a dateTimeConnect which  
was 0, and a dateTimeDisconnect that was normal and anywhere from 3  
to 20 sec later than the Origination Time. Does this mean the call  
failed to connect? duration on all those calls is also 0. the  
dateTimeConnect has me a little puzzled.

-- 
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations
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