[cisco-voip] Attendant Console line status issue

[Wes Sisk]

AC user is not required to be associated to all lines.

line forwarding state is only updated under specific circumstances, see
CSCec42317

line busy/idle status is delivered from server to client vi UDP  
packets.  most of the packet is ascii and legible in a sniffer  
trace.  I recall that ACServer only sends <DN>/<status> and does not  
include the partition so same line in different partitions would  
confuse things.

the UDP port number the client uses to receive linestate updates is  
configurable in the client settings.

/Wes

On Feb 14, 2006, at 12:58 AM, Erick Bergquist wrote:


Update to this... the tcd trace shows the line status
updates being sent to client.

Found out the way they have a lot of their phones set
up is line 1 is DN 1234 in partition1 and line 2 is
same DN 1234 but in partition2. From reading docs this
sounds like it may be not good, but apparently this
supposedly has worked in past for awhile with no
problem. Stopping/starting TCD or rebooting the CCM
server seems to get it working for awhile again.

Do all the people in directory and speed dials need to
be associated to the ac user for line status to work?
I haven't had to do this before and can't find it in
docs anywhere but just checking. I am going to get a
sniffer trace from client PC. The users in the speed
dial are good in the user directory (all fields filled
out correctly with telephone # that matches the IP
phone extension).

--- Erick Bergquist <erickbe at yahoo.com> wrote:

> Have a client with an AC peroblem with line status
> not
> displaying right or refreshing. Attendant console
> 1.2(1) es14 running on CCM 3.3(4) and a receptionist
> who is using Windows 98.
>
> They have 5 people listed in the speed dial window
> and
> when someone gets a call listed in speed dial, the
> line status of that person is not getting updated.
> When the AC user gets a call and tries to transfer a
> caller to that by dragging call onto speed dial then
> the line status changes from showing they are
> available to busy because they are on a call
> already.
>
> Is there a refresh interval that can be adjusted?
>
> They have 140 people listed in the directory panel
> and
> the line status is not displayed there. It's been
> awhile, but I recall the directory only displaying
> line status right if there was 10 or less people
> displayed in the directory. I had them narrow it
> down
> to 2 people listed and they had the same problem as
> speed dial issue above.
>
> Anything in TCD traces I can look for on this?
>
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