[cisco-voip] Attendant console & shared lines

[Wes Sisk]

it depends on where you use the shared line and what version of CM you 
are on.

we say DO NOT DO IT because CTI control of shared lines does not work 
well.  There are several call flows and state transitions that do not 
work and cause the CTI application (TCD in this case) to become confused.

AC client itself in older version of CM would allow you to attempt to 
control a shared line and that appeared to work until you hit one of the 
untested state transitions. The the client went dumb.  Later versions of 
ACClient will not even allow you to open/control a shared line for this 
reason.

It's just not a good idea to use ACClient to attempt to control a shared 
line.

A shared line can exist in a huntgroup with some mixed results, but why? 
Why not just use a broadcast huntgroup?

/Wes

Nick Kassel wrote:
>
> I know in the documentation is says that you must not use shared lines 
> with the attendant console but I have been told by someone that this 
> can be done, I would like to use 1 shared line in the hunt group, has 
> anyone tried this before and does it work?
>
>  
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