[cisco-voip] Attendant console & shared lines

[Nick Kassel]

Forgot to mention we are using CM 4.1(3)SR1


-----Original Message-----
From: Nick Kassel 
Sent: Wednesday, February 22, 2006 3:44 PM
To: 'Wes Sisk'
Subject: RE: [cisco-voip] Attendant console & shared lines

Wes

We would like to use the attendant console for one of our branch
offices, they have a receptionist who sits on her own and then all the
other staff in one open room, the reason we would like to use a shared
line in the hunt group is so if she is busy or unavailable the calls
will go through to the main room and ring on all the phones so anyone
can answer it. The shared line would sit as the second DN in the hunt
group. Also in SRST for our main line coming in the only way we can get
all the phones to ring at the same time would be to have shared lines.
We did look at broadcast hunt groups for our main numbers but due to the
SRST issue and also the problem of not being able to set up a unity
mailbox for the main line decided not to go with them.

Nick  


-----Original Message-----
From: Wes Sisk [mailto:wsisk at cisco.com] 
Sent: Wednesday, February 22, 2006 2:30 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console & shared lines

it depends on where you use the shared line and what version of CM you 
are on.

we say DO NOT DO IT because CTI control of shared lines does not work 
well.  There are several call flows and state transitions that do not 
work and cause the CTI application (TCD in this case) to become
confused.

AC client itself in older version of CM would allow you to attempt to 
control a shared line and that appeared to work until you hit one of the

untested state transitions. The the client went dumb.  Later versions of

ACClient will not even allow you to open/control a shared line for this 
reason.

It's just not a good idea to use ACClient to attempt to control a shared

line.

A shared line can exist in a huntgroup with some mixed results, but why?

Why not just use a broadcast huntgroup?

/Wes

Nick Kassel wrote:
>
> I know in the documentation is says that you must not use shared lines

> with the attendant console but I have been told by someone that this 
> can be done, I would like to use 1 shared line in the hunt group, has 
> anyone tried this before and does it work?
>
>  
>
>  
>
>
>
>
>
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