[cisco-voip] Newbie question

[Mohamed.N]

Dear All

I am just learning about Cisco call manager and Unity..i have a basic question,i request anyone to lift me from this.

In the unity server, ver 4.0(3), we have call handler.There are default call handlers- especially iam intersted in opening greeting.The caller is greeted by this handler.
Here itself, we can customize the greeting such that ...press 1 for sales,,press 2 for tech etc..
In the caller input.

Then why we need to configure call routing ? This is my doubt.Which takes priority ? Opening greeting or Call routing ?

Infact i modified the greeting in the opening greeting handler and if i call unity - still it plays the default unity greeting only,.Where iam wrong ?
I also went to call routing, added a rule that anyone calling should goto a main handler.In the main handler i recorded a greeting and allowed caller input.,.In the caller input,,i selected to ring an extension..still no hopes..
Basically my requirement is to greet callers and forward to an extension..The integration is done and voice mail is working..Call manager version is 3.3
Also one more thing is call routing according to DNIS is not supported it seems with call manager 3.3 and unity 4.0(3)
pls help
Regards
Mohamed.
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