[cisco-voip] Cisco ITEM 2.0 - Email Notification Service Error

[Serg]

Hi All,
         I recently installed CiscoWorks ITEM 2.0.6 in a test lab and I get
the following error when trying to configure E-mail Notificaions Services


"Database Error; cannot process your request. Please see the nos.log for
details"

The NOS.LOG file contained the following error,

04 Jan 2006|16:17:
47.507|ERROR|NOS_Log|Thread-39|NOSUtil|queryEmailSubscriptionName|.|Error in
calling - queryEmailSubscriptionName from class NOSUtil:
com.cisco.nm.xms.ctm.common.CTMException: URN_NOT_FOUND : urn NOS-1.0 : Not
found !!
04 Jan 2006|16:17:
47.507|ERROR|NOS_Log|Thread-39|NewEmailSubscription|perform()|.|Error while
querying for queryNGName

Any clues about what could be causing this problem?

Thanks,

Serg

PS: I've attached a list of the applications and packages installed on my
ITEM Server.

Applications Installed
====================

Name,Version,Install Date,State,

CWCS Foundation,2.2,12-13-2005 17:22:18,ENABLED,
Gateway Statistics Utility with IDU 6,2,12-14-2005 09:20:09,ENABLED,
IP Telephony Monitor (ITM) with IDU 6,2,12-13-2005 17:22:18,ENABLED,
Tactical Graphics Utility,2,12-14-2005 09:43:06,ENABLED,
WAN Performance Utility with IDU6,2,12-14-2005 09:38:59,ENABLED,


Packages Installed
==============

Name,Version,Install Date,Installed Patches,State
Event Adaptors,1,12-13-2005 17:22:18,2,ENABLED
Alerts and Activities Display,1,12-13-2005 17:22:18,4,ENABLED
AMA,2.1,12-13-2005 16:23:54,none,ENABLED
Apache,1.3.27,12-13-2005 17:22:18,3,ENABLED
Client Application Manager,3,12-13-2005 16:23:54,none,ENABLED
CWCS SQL Components,7.1.3,12-13-2005 16:23:54,none,ENABLED
CiscoWorks Common Services with SP3,2.2,12-13-2005 17:22:18,3,ENABLED
Cisco Common Services Help,1.1,12-13-2005 16:23:54,none,ENABLED
CWCS Foundation,2.2,12-13-2005 17:22:18,3,ENABLED
CWCS java2 engine,1.2,12-13-2005 16:23:54,none,ENABLED
CWCS Web Desktop,2.2,12-13-2005 17:22:18,3,ENABLED
CWCS Utilities,1.1,12-13-2005 17:22:18,1,ENABLED
Database package,4.2,12-13-2005 17:22:18,3,ENABLED
DFMAD,1.2,12-13-2005 17:22:18,3,ENABLED
DFMGR,1.2,12-13-2005 16:23:54,1,ENABLED
DFMI,1.2,12-13-2005 17:22:18,10,ENABLED
DFMSD,1.2,12-13-2005 17:22:18,10,ENABLED
CiscoWorks Process Management package,3.5,12-13-2005 16:23:54,1,ENABLED
Daily Purging Schedule,1,12-13-2005 17:22:18,1,ENABLED
CWCS Event Distribution System,3.2,12-13-2005 16:23:54,none,ENABLED
Event Promulgation Module,1,12-13-2005 17:22:18,5,ENABLED
Event Services Software,2,12-13-2005 17:22:18,2,ENABLED
Gateway Statistics Utility,2,12-14-2005 09:20:08,6,ENABLED
Common Transport Mechanism,1.1,12-14-2005 09:20:08,none,ENABLED
Gateway Statistics Utility Device Packages,2,12-14-2005 09:20:09,6,ENABLED
Gateway Statistics Utility Device Packages,2,12-14-2005 09:20:09,6,ENABLED
Gateway Statistics Utility with IDU 6,2,12-14-2005 09:20:09,6,ENABLED
Argent Grid classes,1.29,12-13-2005 16:23:54,none,ENABLED
IpSecPole,1.22,12-13-2005 16:23:54,none,ENABLED
IP Telephony Fault History,2,12-13-2005 17:22:18,3,ENABLED
IP Telephony Monitor Database Package,1,12-13-2005 16:23:54,none,ENABLED
Tactical Graphics Utility Core,2,12-14-2005 09:43:06,none,ENABLED
IP Telephony Monitor (ITM) with IDU 6,2,12-13-2005 17:22:18,6,ENABLED
RME Synchronization,1,12-13-2005 17:22:18,none,ENABLED
IP Telephony Monitor Device Packages,2,12-13-2005 17:22:18,6,ENABLED
Java SDK,1.3.1,12-13-2005 17:22:18,1,ENABLED
Jscape widget classes,1.1,12-13-2005 16:23:54,none,ENABLED
JChart package 4.0.0.J,4,12-13-2005 16:23:54,none,ENABLED
JDOM,1.0.7,12-13-2005 16:23:54,none,ENABLED
Sun JRE Standard Extensions,1,12-13-2005 16:23:54,none,ENABLED
Objectspace JGL classes,3.1,12-13-2005 16:23:54,none,ENABLED
Jscape powersearch classes,1.1,12-13-2005 16:23:54,none,ENABLED
Java Runtime Environment 1.2.2,2.2,12-13-2005 16:23:54,none,ENABLED
Job and Resource Management Services,2.1,12-13-2005 17:22:18,4,ENABLED
JRUN Servlet Engine,2.3.3,12-13-2005 16:23:54,none,ENABLED
IP Telephony Monitor Log Service,2,12-13-2005 17:22:18,2,ENABLED
Log4j,1.01.03,12-13-2005 16:23:54,none,ENABLED
LotusXSL for Java classes,0.16,12-13-2005 16:23:54,3,ENABLED
Application Administration Server,1.1,12-13-2005 17:22:18,3,ENABLED
CWCS Core,1.1,12-13-2005 17:22:18,3,ENABLED
NMCS Network Management Common Services,2.2,12-13-2005 17:22:18,1,ENABLED
Notification Services,2,12-13-2005 17:22:18,4,ENABLED
Perl package,5.00502.1,12-13-2005 16:23:54,none,ENABLED
CiscoWorks IP Phone Information Utility,2,12-13-2005 17:22:18,6,ENABLED
IPIU Discovery Plus Package,2.1,12-13-2005 17:22:18,3,ENABLED
Java Plug-in 1.4.1_02,1.4,12-13-2005 17:22:18,1,ENABLED
Partition Manager,1,12-13-2005 17:22:18,none,ENABLED
PhoneReachability,1,12-13-2005 17:22:18,none,ENABLED
Polling and Threshold Manager,1,12-13-2005 17:22:18,2,ENABLED
PTM IDS,1,12-13-2005 17:22:19,2,ENABLED
CWCS Help,2.2,12-13-2005 17:22:19,1,ENABLED
SAA API,1.1,12-13-2005 17:22:19,none,ENABLED
Java SNMP,2.6,12-13-2005 16:23:54,none,ENABLED
SNMPPLUS,1,12-13-2005 16:23:55,none,ENABLED
SRST,1,12-13-2005 17:22:19,2,ENABLED
Secure Shell Services,2.2,12-13-2005 17:22:19,1,ENABLED
SNMP Sub Agent,1,12-13-2005 17:22:19,6,ENABLED
Java Runtime Environment,1.3.1,12-13-2005 16:23:55,none,ENABLED
"Syslog, TFTP and RSH services",2.2,12-13-2005 16:23:55,none,ENABLED
Sun JFC (Swing) Components,1.1,12-13-2005 16:23:55,none,ENABLED
Tactical Graphics Utility,2,12-14-2005 09:43:06,none,ENABLED
Inventory Service,1,12-13-2005 17:22:19,6,ENABLED
TomCat,3.3,12-13-2005 17:22:19,2,ENABLED
TRXANI,1,12-13-2005 16:23:55,none,ENABLED
View Group Management,1,12-13-2005 16:23:55,none,ENABLED
Voice Health Monitor,2,12-13-2005 17:22:19,6,ENABLED
VHM IDS,2,12-13-2005 17:22:19,6,ENABLED
VisiBroker Orb,4.1,12-13-2005 17:22:19,1,ENABLED
Web Server package,3.4,12-13-2005 17:22:19,3,ENABLED
WPU Services with IDU6,2,12-14-2005 09:38:59,6,ENABLED
WAN Performance Utility Incremental Device Update,2,12-14-2005
09:38:59,6,ENABLED
WAN Performance Utility with IDU6,2,12-14-2005 09:38:59,6,ENABLED
Xalan,2.2,12-13-2005 16:23:55,none,ENABLED
Xerces,1.5.1,12-13-2005 16:23:55,none,ENABLED
IBM XML parser for Java classes,2.0.11,12-13-2005 16:23:55,none,ENABLED
RunTime System package,3.2.2,12-13-2005 17:22:19,4,ENABLED
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