[cisco-voip] Dealing with Exec Admins w/o IPMA

[IT]

I guess this is a follow-up to my previous questions regarding IPMA vs.
Attendant Console.

It looks like AC is for receptionist, and my current dilemma are for all
the executive assistants we have. Currently, we put the executives line
(extension/directdial) on the assistant's phone as a shared line. The
problem is, how can the asst transfer the call in to the exec, since
they are already occupying the same line. For example a call comes in on
4950, the execs line, the asst picks up,  wants to transfer to 4950, but
it rings on their own phone (as well as all the other assts who monitor
4950). So we usually end up with another asst answering the transfer.

When we set up IPMA with multiple assistants, the other assistants line
rang as well.

So, here is the question. How can an assistant monitor multiple
executives lines, and successfully transfer the call directly to the
executive, without it ringing on other assistants phones.

In addition, is there any way for the assistant to only be notified when
the incoming call is from an outside line, but when someone internally
direct dials the execs extension, it goes straight through?

Please help.

Thanks,

Avidan

 


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