[cisco-voip] Dealing with Exec Admins w/o IPMA

[Ryan Ratliff]

AC isn't just for receptionists really.  In this case you could  
simply have all of your assistants run AC with speed dials pointing  
to all of the lines of the managers they want to monitor.  They will  
be able to see line state as well as having a handy drag and drop  
interface for transfers, etc if they wish.

They won't be able to intercept calls this way unless you implement  
call pickup groups or use CFA on the manager's phone but it may be  
the easiest solution for you.

-Ryan

On Jan 5, 2006, at 9:19 PM, IT wrote:

I guess this is a follow-up to my previous questions regarding IPMA  
vs. Attendant Console.

It looks like AC is for receptionist, and my current dilemma are for  
all the executive assistants we have. Currently, we put the  
executives line (extension/directdial) on the assistant’s phone as a  
shared line. The problem is, how can the asst transfer the call in to  
the exec, since they are already occupying the same line. For example  
a call comes in on 4950, the execs line, the asst picks up,  wants to  
transfer to 4950, but it rings on their own phone (as well as all the  
other assts who monitor 4950). So we usually end up with another asst  
answering the transfer.

When we set up IPMA with multiple assistants, the other assistants  
line rang as well.

So, here is the question. How can an assistant monitor multiple  
executives lines, and successfully transfer the call directly to the  
executive, without it ringing on other assistants phones.

In addition, is there any way for the assistant to only be notified  
when the incoming call is from an outside line, but when someone  
internally direct dials the execs extension, it goes straight through?

Please help.

Thanks,

Avidan



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