[cisco-voip] Setting IPCC call center to a meeting state?

[Bill Riley III]

Can you post the part of the script where you are checking for a logged in agent and then going to voicemail? It would help out our environment as well. 

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From: cisco-voip-bounces at puck.nether.net on behalf of Voll, Scott
Sent: Tue 1/10/2006 12:05 PM
To: TechGuy; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Setting IPCC call center to a meeting state?



Is this a 24hour Call center?

 

Our script has if no agents are logged in it goes to Voicemail.  And the Supervisor has the ability to change the voicemail greeting.

 

Might be an option.

 

Scott

 

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of TechGuy
Sent: Tuesday, January 10, 2006 9:55 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Setting IPCC call center to a meeting state?

 

Ok so right now we are running IPCC express enhanced and we have an issue where the call center needs to shutdown for a meeting.  There does not seem to be a way for the supervisors to do this.  Even if all agents sign out calls would come into the queue and sit there. 

 

We can manually go into the ipccadmin and edit the application script where we have a field call "meeting" that is set to 0, if they are in a meeting we can change that field to 1 and then it will play a new voice message for them.  The problem of course is this becomes an administrative issue and is not something the call center supervisors can do.  They have to track down someone in IT to do this for them. 

 

Any thoughts on this?




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