[cisco-voip] Unity Question

[Andre Beck]

On Wed, Jan 11, 2006 at 09:41:58AM -0000, James Dust wrote:
> We have a site that requires voicemail on there main number for out of
> hours calls, the problem is we are using a hunt pilot to distribute the
> calls for that main number to all the agents in the office.

You can't forward a hunt pilot as such. We had a similar problem and
chose a solution where the main number is an always existent DN. This
is made sure by having it on a line on an extension mobility device
profile (we call it MasterPhone and it actually has three such main
numbers). That line in turn is either forwarded to the real hunt
pilot or (at night time, weekends or when neccessary for other reasons)
elsewhere, like to a home phone or cell phone or, in your case, voice
mail (which we don't use).

The forwarding can then be done in a number of ways:

- Using CCMuser on the MasterPhone
- By logging in to the MasterPhone using extension mobility and forwarding
  the line there (forwarding of secondary lines is a problem with CCM,
  though, while it works with CCME)

As both are not ideal solutions, we finally wrote a small ASP Phone
Service that essentially is an XML wrapper around the CCMuser forwarding
interface. It includes some plausibility checks to prevent the user from
accidentally building forwarding loops or forwards to nowhere.

For a picture of how we do it, see slide 18 in

 http://www.ibh.de/download/pdf/5_3056/ipt-beck-20050512-en.pdf

HTH,
Andre.
-- 
                  The _S_anta _C_laus _O_peration
  or "how to turn a complete illusion into a neverending money source"

-> Andre Beck    +++ ABP-RIPE +++    IBH Prof. Dr. Horn GmbH, Dresden <-