[cisco-voip] IPCC Express Standard

Tue Jan 17 11:55:34 EST 2006

The IP Phone agent login is a separate license.  With standard you only get
the desktop.

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Kassel
Sent: Tuesday, January 17, 2006 10:29 AM
To: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express Standard

Is it also possible to log in by using an IP phone service with the standard
version and does the desktop agent have to be used.

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Kassel
Sent: Tuesday, January 17, 2006 4:20 PM
To: Voll, Scott; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express Standard

I though that in the documentation it said that the trigger has to be
preceded with something like ## or similar can the trigger just be a number
on it's own.

  _____  

From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Tuesday, January 17, 2006 4:18 PM
To: Nick Kassel; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express Standard

Or your trigger is a DN.  It can be done either way. 

Scott

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Kassel
Sent: Tuesday, January 17, 2006 8:02 AM
To: Philip Walenta; cisco-voip at puck.nether.net; Kevin Thorngren
Subject: RE: [cisco-voip] IPCC Express Standard

Thanks Philip, I have now added the "COMMSCSQ" value into the field in the
application and it is now working.

Kevin, yes I had created a Media Group and assigned it to the Trigger within
the application.

I presume that I now have to have a DN forwarded to the Trigger by way of a
translation pattern within CCM, is that the correct?

  _____  

From: Philip Walenta [mailto:pwalenta at wi.rr.com] 
Sent: Tuesday, January 17, 2006 3:43 PM
To: Nick Kassel; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express Standard

CSQ names are case sensitive.

So if you created a CSQ with agents named "CSQ Test", you should put "CSQ
Test" in the field in the application.  You could also add it directly into
the script, but I find variables are easier and faster to change.

  _____  

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Kassel
Sent: Tuesday, January 17, 2006 9:33 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Express Standard

I am trying to set up IPCC Express standard edition in our lab, I am using
the basic IPCC express script icd.aef which ships with it, the trouble is I
cannot get it to run, I have selected this within the Cisco Script
Application page but do I also need to add in the CSQ value to get it to
forward to the agents, when ever I dial the trigger it will get answered by
the default script instead. If so what do I enter in this field as it
requires it as a string value. Or do I have to run the icd.aef script
through the CRS editor and add in the CSQ value there. 

Please can anyone help with this issue.  

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Registered in England No. 1903304

Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
Stanley & Co. Ltd

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London Stock Exchange, International Securities Markets Association, and The
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