[cisco-voip] IPCC Express - Record a Play Prompt

[Nick Kassel]

I have uploaded the file now but I can't get it to play in the script. I
have added it to the variable and selected this in the play prompt, but
it does not play anything. I have checked the file and it is saved as
8.000KHZ, 8 bit, Mono, 7kb/sec CCITT u-Law which is the correct format
but still I get nothing?


-----Original Message-----
From: Rasim Duric [mailto:rduric at uoguelph.ca] 
Sent: Friday, January 20, 2006 1:43 PM
To: Nick Kassel
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

Just copy the .wav file in your prompt directory, ex. en_US 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Kassel
Sent: Friday, January 20, 2006 5:24 AM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

I just can't seem to work out how to add the uploaded wav file into a
play prompt, how do I make the uploaded file available to the play
prompts? 

-----Original Message-----
From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Thursday, January 19, 2006 4:54 PM
To: Nick Kassel
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

You don't need to create a new folder.  Just upload the prompt to the
folder that's there.  For me in the US it's en_US.  And you don't want
to zip the file.  Keep it a WAV file.

Scott

-----Original Message-----
From: Nick Kassel [mailto:Nick.Kassel at Charles-Stanley.co.uk] 
Sent: Thursday, January 19, 2006 8:51 AM
To: Voll, Scott
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

Ok so I have created a wav file saved it in a zip file, I started the
Prompt Management, created a new folder within the English GB folder and
tried to upload the prompt but I am getting an exception error, what am
I doing wrong?

-----Original Message-----
From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Thursday, January 19, 2006 4:24 PM
To: Nick Kassel
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

Applications --> Prompt management.



-----Original Message-----
From: Nick Kassel [mailto:Nick.Kassel at Charles-Stanley.co.uk] 
Sent: Thursday, January 19, 2006 8:20 AM
To: Voll, Scott
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

We have 4.0(1) I just had a look for the Prompt Manager but I couldn't
find it, where do I find it?

-----Original Message-----
From: Voll, Scott [mailto:Scott.Voll at wesd.org] 
Sent: Thursday, January 19, 2006 4:08 PM
To: Mendoza, Anthony R; Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

Nick--

What version of IPCCx are you running?  In 3.x it was kind of a pain to
do the prompts.  You had to go into the en_US directory and place it
there and then go and edit your script with he prompt name.  in 4.x you
can use the prompt manager to upload them.

But as Anthony stated you can leave yourself a voicemail via unity and
then use that wav file as your prompt.  

Hope that helps.

Scott

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mendoza,
Anthony R
Sent: Thursday, January 19, 2006 7:27 AM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] IPCC Express - Record a Play Prompt

If you are using Unity you can record via handset, otherwise, you can
record with a mic hooked up to a PC.  You need to make sure to save the
file as 8khz, 8-bit, Mono, CCITT U-law.  I've used the Window Sound
Recorder to do this in the past.  

Then you can upload it via Tools->Prompt Management.  
You should then be able to select the prompt within the Application
configuration for the default ICD script.

-Anthony
--
Disclaimer: All these opinions are just my own and have nothing to do
with my employer. If you have a problem with any of my personal opinions
then it is not reflective of the company I work for. I'm a rebel and it
is just me.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Nick Kassel
Sent: Thursday, January 19, 2006 7:21 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPCC Express - Record a Play Prompt

I am new to IPCC Express and I now have it set up in our lab, using the
basic icd.aef script, what I would like to do though is record my own
play prompt and amend the script to play this. I cannot see how to
record my own prompt though, how is this done do I record it through a
handset or do I need a microphone or similar.

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Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles
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Charles Stanley has received them. You are advised that urgent, time sensitive
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You acknowledge that e-mails are not secure and you accept the risk of
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Registered Office: 25 Luke Street London EC2A 4AR

Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304

Charles Stanley Sutherlands and Tozer Wingate are divisions of Charles Stanley & Co. Ltd

Authorised and Regulated by the Financial Services Authority, Member of the
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