[cisco-voip] Avaya integeration with ISN and Gatekeeper

[Sherif Fahmy]

Hey Philip,


My goal is to route the call from ISN Internet Service Node currently known
as in cisco as... Cisco Voice Portal CVP to Definity ACD where there are
agents that are logged on the definity 



-----Original Message-----
From: Philip Walenta [mailto:pwalenta at wi.rr.com] 
Sent: Thursday, January 26, 2006 7:51 PM
To: 'Sherif Fahmy'; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Avaya integeration with ISN and Gatekeeper

Is your goal here to be able to IVR calls to anyone on the Definity, or make
a call center?

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Sherif Fahmy
Sent: Tuesday, January 24, 2006 2:23 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Avaya integeration with ISN and Gatekeeper

Hey guys

i have the following senario where i have an  Avaya Definand i am trying to
integerate with an IPCC 6 (ICM 6, ISN 2.1 aka CVP, CCM) where basically the
calls will come on a Cisco Voive Gateway and then it goes to the ISN which
is our routing client then it checks with the ICM where to route the call
where it would tell it most probably to route to the definity in theory this
all works when it comes to integerating it together its a bit of a problem
... as a gatekeeper must be involved...
and now i have two issues

1. integerating the Avaya Definity with the Gatekeeper 2. the actual
scripting on the ICM ... when scripting on the ICM do i route to service
where it coresponds to VDN on Avaya or do i route to skill group ...


its worth mentioning that our integeration is a cmsless one like right now
we are working on a lab enviroment one and there isnt a cms involved yet



anyone can help me with this .. or can point me in the direction where i can
find neccasry documentation ..
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