[cisco-voip] Attendant Console install blues

[Ortiz, Carlos]

I have a location where 3 receptionists have the same shared line on
their phones. I would like to set them each up with Attendant Console
and have them all answer calls coming in on that shared line.  Is this
the scenario for a broadcast group?  What are the limits on the queue (#
of callers) for a broadcast group?  Anyone who has done this please
comment.....

 

Thanks,

 

Carlos

 

________________________________

From: Philip Walenta [mailto:pwalenta at wi.rr.com] 
Sent: Wednesday, January 25, 2006 6:05 PM
To: Ortiz, Carlos; 'Bell, Joe'; 'Tim Reimers'; 'Tennisman'
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Attendant Console install blues

 

I want to say it was like 96 clusterwide as of about 2 years ago.

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ortiz, Carlos
	Sent: Wednesday, January 25, 2006 4:58 PM
	To: Bell, Joe; Tim Reimers; Tennisman
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Attendant Console install blues

	Any general numbers available on how many Consoles can be
attached to a server/cluster?  Or does this just have a weight assigned
like the phones?

	 

	Carlos

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Bell, Joe
	Sent: Monday, January 23, 2006 4:41 PM
	To: Tim Reimers; Tennisman
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Attendant Console install blues

	 

	The only caveat I would add is the ac user password can be
changed from the default of 12345.  To do this, you need to edit a text
file located in \Program Files\Cisco\CallManagerAttendant\etc.  The text
file your looking for is ACServer.properties.  If you open that up with
notepad, you will see the jtapi ac user account and a hash for the
password.  To change the password, you need a hash, which can be
created, by running from the command line, acenc.exe (found in  \Program
Files\Cisco\CallManagerAttendant\bin).  You run that exe from the
command line with a password right after that.  The exe spits out a hash
of your word.  Enter that hash in the ACServer.properties text file,
then change the ac user password in the CCM user database and walla, a
secured ac user is born.

	 

	One last trivial point, notice on the bottom of that
ACServer.properties text file is a circular hunt group entry.  Enter the
NAME of the hunt group you want to be circular and walla, you now have a
circular hunt group in 3.3(x).

	 

	 

	Joe

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tim Reimers
	Sent: Monday, January 23, 2006 12:26 PM
	To: Tennisman
	Cc: cisco-voip at puck.nether.net
	Subject: RE: [cisco-voip] Attendant Console install blues

	 

	 

	 

	 

	Installing the plugin is

	 

	http://your-callmanager/ccmAdmin/install.asp

	That should list the Attendant Console plugin on your CCM for
local install.

	 

	I saved mine to a network share so I didn't have to log into the
CCM again and again from each workstation.

	 

	Be sure that the phone has a user set up in Global Directory
(CCM menu, User>>Add User)

	The user must be associated to the phone, and have CTI rights
(checkbox)

	 

	The user logs into Attendant Console with their own
username/password combo 

	the 'AC' user is what controls the lines from the CCM to inform
the user as to status of others lines etc...

	 

	It's reasonably straightforward-- making sure that the 'ac' user
is associated with all the phones you want to use Attendant Console with
is the key thing.

	I didn't 'get' the part about the 'ac' user at first-- tried to
make up my own name for that user, etc- -- HAVE to use it the way Cisco
says in the below doc.

	 

	This is the directions for configuring Attendant Console-

	
http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administra
tion_guide_chapter09186a00801ecf89.html

	 

	 

	 

	
________________________________


	From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Tennisman
	Sent: Sunday, January 22, 2006 10:21 AM
	To: cisco-voip at puck.nether.net
	Subject: [cisco-voip] Attendant Console install blues

	Does anyone know the exact steps(beyond saying that it's a
plugin) or a url to install CallManager 4.1's Attendant Console 1.3 on a
Windows XP machine? 
	-Tennisman 

	
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