[cisco-voip] Error on Subscriber and IPCC is giving an error from an option.

[Jonathan Charles]

Cust has an IPCC 3.5(3) and one of the options on his script gives an error
message of technical difficulties intermittantly... At the same time of the
error, we get the following on the Subscriber (that the CTI route-point this
is pointing to):

Error: kCtiProviderCloseHeartbeatTime out - CTI heartbeat timeout;
provider closing.
 App ID: Cisco CTIManager
 Cluster ID: StandAloneCluster
 Node ID: 192.168.100.4
 CTI Application ID: JTAPI[122]@SWS030
 Process ID: 712
 Process Name: CtiHandler
Explanation: CTI heartbeat timeout occurred. This causes CTIManager to
close the application connection.
Recommended Action: CTI application will need to reconnect; contact TAC
if problem persists..


The Subscriber is running 4.0(2a)sr2b

The issue clears after a few minutes and normal function returns.

I have the confirmed that the JTAPI subsystem is in-service, and I have
enabled detailed CTI traces.

Also, I have confirmed that the JTAPI versions are the same on the CCM and
IPCC.


Any ideas?



Jonathan
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