[cisco-voip] Configuring voicemail on ACD lines?

[Jonathan Charles]

Our call-center phones have a single line on them for ACD. We just got
tasked with a requirement that agents have voicemail on this line (we
are not live yet).

I searched Cisco, and my fear is that if an Agent is in ready and
doesn't answer the call, it will go to that agent's voicemail.

That would be bad.

I want the call to go back into queue... but I need voicemail, and I
would prefer not adding another line to their phones (though I will
definitely do it if that is the only solution).




Jonathan