[cisco-voip] Voicemail integration issue with second CCM

[Robert Harvey]

Hi Ranjan,

According to the Matrix:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_support_table09186a0080531eb8.html


You will need a minimum TSP version of 7.0(3b) to support CCM 4.0(2). 
You might also want to use a newer TSP version in this train, like
7.0(4b) to see if this fixes your issue.  Either way, let us know how it
works out.

Regards,

Robert.


Date: Thu, 13 Jul 2006 20:42:48 +0530
From: "Ranjan Babu .G" <ranjan.ganesh at gavsin.com>
Subject: [cisco-voip] Voicemail integration  issue  with second CCM
	server
To: <cisco-voip at puck.nether.net>
Message-ID: <6A808E3BD461C94DACA49D21E46E30BC0198A8 at mail.gavsin.com>
Content-Type: text/plain; charset="us-ascii"

Hi,
 
We have two CCM3.3 (4) , CCM 4.0(2a)sr1 server and  one  Unity 3.1(5)
having TSP 7.0 (3) version 
 
CCM 3.3 integrated with Unity 3.1 already and working fine.
Now we planned and integrated to CCM 4.0 with same Unity 3.1 (5) which
has already integrated CCM 3.3 (4).
 
All phones registered with CCM 4.0 able to leave the VM internally
.But
not through WAN and from PSTN.
Found TSP error in Unity.
 
Pls help me how to resolve the issue .We badly need VM for CCM 4.0
server.
 
Unity Error is below 
 
Cisco Unity-CM TSP: Warning: A Voicemail port detected an unusually
formatted "Callinfo" message from the Cisco Call Manager.  One common
cause for this is a newer version of the Call Manager than this
version
of the TSP is aware of.  Check the Compatibility Matrix to make sure
these versions of Unity, TSP and Call Manager are compatible. %2
 
 
Cisco Unity-CM TSP version 7.0(3) has been qualified for the following
version combinations with Cisco Unity and Cisco CallManager.
 
 


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Robert Harvey
Network Support Analyst
Fleming College
Peterborough, ON, Canada
Office (705) 749-5513
Fax (705) 749-5540
experience.success
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