[cisco-voip] Agent ID already in use - SOLVED

[Dave Strzemienski]

After a little more digging, I found the conflict in the trace files.
Apparently, another user had entered the wrong extension when logging
in.  I had that user log out and log back in with the proper extension,
and now both users are running without issue.

Thanks to those who responded!
Dave Strzemienski 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Dave
Strzemienski
Sent: Thursday, July 13, 2006 12:40 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Agent ID already in use

Hello all,

I'm running into a problem with one of my Agent accounts on a CRA 3.5(2)
server.  When the user attempts to log in to the Desktop Agent, he gets
an error that the Agent ID is already logged in.  There is an option to
click "OK" and force a logout of the other agent, but when he click this
he gets "Unable to log agent in"

I've tried to figure out where else this agent might be logged in, but I
cannot find it.  Where might I look in the CRA server to find the agents
that are currently logged in?  Is there a way to forcibly log out or
reset accounts, such as restarting a service?

Any help is greatly appreciated.
Thanks,
Dave Strzemienski

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