[cisco-voip] Voicemail integration issue with second CCM [ SLOVED ]

Mon Jul 17 07:35:37 EDT 2006

Hi Ryan,

Thanks, found one-way audio problem and resolved.

-Ranjan 

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Friday, July 14, 2006 8:06 PM
To: Ranjan Babu .G
Cc: cisco-voip at puck.nether.net; roharvey at flemingc.on.ca
Subject: Re: Voicemail integration issue with second CCM

If you are getting silence for the length of time that the message  
should be (ie you talk for 30 seconds, get a vm with 30 seconds of  
silence) then most likely Unity is just not getting the RTP packets  
from the phone or gateway.  Treat this like a one way audio problem.

The other possibility is that Unity is getting the packets, but  
cannot do anything with them and is inserting silence.  This will be  
more difficult to determine but a sniffer capture at the Unity side  
will be useful.

If you aren't sure how to troubleshoot either of these you need to  
open a TAC SR.

-Ryan

On Jul 14, 2006, at 10:34 AM, Ranjan Babu .G wrote:

Hi ,

After upgrade the TSP 8.1 (3) same issue there.

All phones registered with CCM 4.0 able to leave the VM internally
.But not through WAN and from PSTN getting Silence ( No message to leave
the VM ).

How to resolve this .

Regards,
Ranjan

-----Original Message-----
From: Ranjan Babu .G
Sent: Friday, July 14, 2006 12:42 AM
To: cisco-voip at puck.nether.net
Cc: roharvey at flemingc.on.ca; 'Ryan Ratliff'
Subject: Voicemail integration issue with second CCM

Thanks Ryan

Found 7.0 (3b) found .Any how I am planning to go latest version TSP
8.1(3).

Suppose if I want revert back / downgrade to previous version of TSP
from 8.1 (3)  is it possible .what is the procedure

Regards,
Ranjan

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Friday, July 14, 2006 12:22 AM
To: Ranjan Babu .G
Cc: cisco-voip at puck.nether.net; roharvey at flemingc.on.ca
Subject: Re: [cisco-voip] Voicemail integration issue with second CCM

The older ones have probably been archived.    There is usually a
link at the top of the page for archived downloads.

Generally you'll want to go with the latest one you can to make sure
you get the most recent bug features.   Whatever one you go with make
sure you test it during non-production hours.

-Ryan

On Jul 13, 2006, at 2:41 PM, Ranjan Babu .G wrote:

Hi ,

Thanks for your prompt response.

In Cisco voice download url only above Cisco Unity CM TSP8.0.1b only
available

TSP version of 7.0(3b) not available.

Can I go with Cisco Unity CM TSP 8.0.1b version. Any issues will raise?

Regards,
Ranjan

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
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Sent: Thursday, July 13, 2006 9:30 PM
To: cisco-voip at puck.nether.net
Subject: cisco-voip Digest, Vol 41, Issue 79

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Today's Topics:

     1. Re: Voicemail integration  issue  with second CCM (Robert  
Harvey)

----------------------------------------------------------------------

Message: 1
Date: Thu, 13 Jul 2006 11:35:48 -0400
From: "Robert Harvey" <roharvey at flemingc.on.ca>
Subject: Re: [cisco-voip] Voicemail integration  issue  with second
	CCM
To: <cisco-voip at puck.nether.net>
Message-ID: <s4b63019.020 at freedom7.flemingc.on.ca>
Content-Type: text/plain; charset=US-ASCII

Hi Ranjan,

According to the Matrix:
http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_device_su
pport_table09186a0080531eb8.html

You will need a minimum TSP version of 7.0(3b) to support CCM 4.0(2).
You might also want to use a newer TSP version in this train, like
7.0(4b) to see if this fixes your issue.  Either way, let us know how it
works out.

Regards,

Robert.

Date: Thu, 13 Jul 2006 20:42:48 +0530
From: "Ranjan Babu .G" <ranjan.ganesh at gavsin.com>
Subject: [cisco-voip] Voicemail integration  issue  with second CCM
	server
To: <cisco-voip at puck.nether.net>
Message-ID: <6A808E3BD461C94DACA49D21E46E30BC0198A8 at mail.gavsin.com>
Content-Type: text/plain; charset="us-ascii"

Hi,

We have two CCM3.3 (4) , CCM 4.0(2a)sr1 server and  one  Unity 3.1(5)
having TSP 7.0 (3) version

CCM 3.3 integrated with Unity 3.1 already and working fine.
Now we planned and integrated to CCM 4.0 with same Unity 3.1 (5) which
has already integrated CCM 3.3 (4).

All phones registered with CCM 4.0 able to leave the VM internally
.But
not through WAN and from PSTN.
Found TSP error in Unity.

Pls help me how to resolve the issue .We badly need VM for CCM 4.0
server.

Unity Error is below

Cisco Unity-CM TSP: Warning: A Voicemail port detected an unusually
formatted "Callinfo" message from the Cisco Call Manager.  One common
cause for this is a newer version of the Call Manager than this
version
of the TSP is aware of.  Check the Compatibility Matrix to make sure
these versions of Unity, TSP and Call Manager are compatible. %2

Cisco Unity-CM TSP version 7.0(3) has been qualified for the following
version combinations with Cisco Unity and Cisco CallManager.

----------------------------------------------------------------
Robert Harvey
Network Support Analyst
Fleming College
Peterborough, ON, Canada
Office (705) 749-5513
Fax (705) 749-5540
experience.success
----------------------------------------------------------------

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