[cisco-voip] Phone Load 8.0(3) - One Way Audio

[John Parduhn]

As far as I know, 3548 switches with PoE.  I've got to check with the client
to see what level of IOS on them.  Cisco's telling me it's likely a new
phone load bug they'll have to provide an engineering special to fix.

John


On 7/17/06, Andrew Dignan <andy at dignans.com> wrote:
>
> I understand that nothing in the network was changed but just curious,
> what type of switches are these connected to and what version of IOS?
> There have been one way audio bugs in the past with the 3550's.
>
> [andy dignan]
>
> > Something told me you were going to say that.  I'm still dogging the
> > issue.
> > Thanks for your reply.
> >
> > John
> >
> >
> > On 7/17/06, Linsemier, Matthew <MLinsemier at apcapital.com> wrote:
> >>
> >>   My one-way audio issues seemed to go away after I restarted the
> >> CallManagers in the cluster when I was performing some MS hotfixes.
> >> This
> >> being said, I am not sure what resolved the problem.
> >>
> >>
> >>
> >> Matt
> >>
> >>
> >>  ------------------------------
> >>
> >> *From:* John Parduhn [mailto:parduhn at gmail.com]
> >> *Sent:* Monday, July 17, 2006 12:00 PM
> >> *To:* Ryan Ratliff
> >> *Cc:* Linsemier, Matthew; cisco-voip-bounces at puck.nether.net;
> >> cisco-voip at puck.nether.net; Keith.Allan at 5i.co.uk
> >>
> >> *Subject:* Re: [cisco-voip] Phone Load 8.0(3) - One Way Audio
> >>
> >>
> >>
> >> Did anyone ever find anything out about this.  I'm running into all
> >> kinds
> >> of problems like this today with an upgrade.  I can't nail down the
> >> source.
> >>
> >> On 6/14/06, *Ryan Ratliff* <rratliff at cisco.com> wrote:
> >>
> >> As an aside you may want to check out CSCse47327 if you are still on
> >> 2000.4.2sr7.
> >>
> >> -Ryan
> >>
> >> On Jun 14, 2006, at 11:30 AM, Linsemier, Matthew wrote:
> >>
> >> This just started with us in 8.0(3).  We were running 8.0(1) and I
> >> believe 8.0(2) on several phones for a while without incident.  It is
> >> tough to say because I know that 8.0(2) and 8.0(3) were released close
> >> to each other so I am trying to remember if I ever reset the phones to
> >> upgrade from 8.0(1).
> >>
> >> I am also trying to discern if the problem started before or after the
> >> OS4.2sr7 upgrade.
> >>
> >> I am going to reset all of the phones back to 8.0(2) over the weekend.
> >> I will get back to everyone.
> >>
> >> Matt
> >>
> >> -----Original Message-----
> >> From: tennille.spence at gsa.gov [mailto: tennille.spence at gsa.gov]
> >> Sent: Wednesday, June 14, 2006 11:27 AM
> >> To: Keith.Allan at 5i.co.uk
> >> Cc: cisco-voip at puck.nether.net ; cisco-voip-bounces at puck.nether.net;
> >> Linsemier, Matthew; Israel Lang
> >> Subject: Re: [cisco-voip] Phone Load 8.0(3) - One Way Audio
> >>
> >>
> >> I have the same intermittent one way audio. When the issue started over
> >> a
> >> year ago, we were running some version of 6 and upgraded to 7-2-3  on
> >> our
> >> 7940s and 7960s. The upgrade did nothing to correct the issue. Our
> 7935s
> >> recently began doing this as well. My biggest challenge is capturing or
> >> even trying to recreate the issue. Have you had any luck in capturing a
> >> trace when this was happening and if so, did Cisco TAC recognize
> >> anything
> >> unusual?
> >>
> >> - Tennille
> >>
> >>
> >>
> >>
> >>
> >>
> >>              "Keith Allan"
> >>
> >>              <Keith.Allan at 5i.c
> >> To
> >>              o.uk>                     "Linsemier, Matthew"
> >>
> >>              Sent by:                  < MLinsemier at apcapital.com>,
> >> "Israel
> >>              cisco-voip-bounce         Lang" <zephy316 at gmail.com>
> >>
> >>              s at puck.nether.net
> >> cc
> >>                                        cisco-voip at puck.nether.net
> >>
> >>
> >> Subject
> >>              06/12/2006 03:42          Re: [cisco-voip] Phone Load
> >> 8.0(3)
> >>              PM                        - One Way Audio
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >>
> >> We are hitting the same problem following the upgrade from firmware
> >> 7-2-3
> >> to 8-0-2 after upgrading to 4-1-3sr2.  The problem is intermittent.  We
> >> have now downgraded some of our phones back to 7-2-3 to see if it is
> the
> >> firmware.  We are also on a single subnet and did not have this problem
> >> prior to the upgrade.
> >>
> >> Keith.
> >>
> >>
> >> From: Linsemier, Matthew [mailto: MLinsemier at apcapital.com]
> >> Sent: 12 June 2006 15:59
> >> To: Israel Lang
> >> Cc: cisco-voip at puck.nether.net
> >> Subject: Re: [cisco-voip] Phone Load 8.0(3) - One Way Audio
> >>
> >> As stipulated below, phones are on the same logical VLAN so no routing
> >> is
> >> taking place other then call setup and teardown to the Call Managers.
> >> Additionally, I know that it has nothing to do with the CSS because if
> >> this
> >> was the issue the call would not be connected in the first place and
> >> users
> >> would hear fast busy.
> >>
> >> This problem started specifically with the 8.0(3) phone load.  The only
> >> other change that as been made has been the OS2.4sr7 patch, which I
> find
> >> unlikely to be causing this problem.
> >>
> >> Matt
> >>
> >>
> >> From: cisco-voip-bounces at puck.nether.net
> >> [mailto: cisco-voip-bounces at puck.nether.net] On Behalf Of Israel Lang
> >> Sent: Monday, June 12, 2006 10:50 AM
> >> To: Linsemier, Matthew
> >> Cc: cisco-voip at puck.nether.net
> >> Subject: Re: [cisco-voip] Phone Load 8.0(3) - One Way Audio
> >>
> >> Sounds like a classic partition/CSS issue to me. I would check to make
> >> sure
> >> that phone A and phone B have each others partitions in their CSS.
> >> Sounds
> >> to me like B does and A doesn't. Could also be a routing issue.
> >> On 6/12/06, Linsemier, Matthew <MLinsemier at apcapital.com> wrote:
> >>
> >>
> >> Has anyone run into a One Way Audio issue with phone load 8.0(3) on a
> >> 7960?
> >> I had piloted the phone load with about 20 phones and didn't hear of
> any
> >> reported problems.  Now after I have pushed the load to around 200+
> >> phones
> >> I have users calling into the helpdesk reporting problems under the
> >> following circumstances.  Please note that the calls are internal and
> on
> >> the same LAN (even logical VLAN).
> >>
> >>
> >>
> >>
> >>
> >>       1)       User A calls User B
> >>
> >>
> >>       2)       User B can hear User A talking, however User A cannot
> >> hear
> >>       User B.
> >>
> >>
> >>       3)       User A hangs up and calls User B again and there are no
> >>       issues.
> >>
> >>
> >>
> >>
> >>
> >> I haven't had any issues to date with the older, 8.0(2) (or earlier)
> >> phone
> >> loads.  I am thinking that I am going to roll everyone back, but I
> >> wanted
> >> to see if anyone is having the issue while also warning people of the
> >> problem.
> >>
> >>
> >>
> >>
> >>
> >> Sincerely,
> >>
> >>
> >>
> >>
> >>
> >> Matthew M. Linsemier, CCSP/CCNP/CCDA
> >> Senior Network Engineer
> >> APCapital
> >> Voice: 517.324.6695
> >> Fax: 517.333.2812
> >> E-Mail: mlinsemier at apcapital.com
> >>
> >>
> >>
> >>
> >>
> >>
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> >>
> >>
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