[cisco-voip] NASA: Are you sure you want to delete these phones?

[Ed Leatherman]

We sent one of our guys off to a CIPT class about a year ago.. i shared this
article with him and he came back to me and said "I think I met those guys,
there were a bunch of NASA people from DC in my class."

On 7/18/06, Jason Aarons (US) <jason.aarons at us.didata.com> wrote:
>
>  http://www.voip-news.com
>
> April 14, 2006
>
> Several hundred NASA employees were forced to rely on personal cell phones
> and PDAs Wednesday when a new VoIP system shut down at their Washington
> D.C. headquarters.
>
> The system outage, which occurred at approximately 1:30 p.m., April 12,
> disabled the phone system and all computer networking for several hours.
> While technicians were able to reinstate network connectivity by 3 p.m.,
> VoIP phone service did not return until 7:30 p.m.
>
> "The technicians were doing standard configurations and adding new users
> when the system shut down," said Sonja Alexander, spokesperson for NASA.
> "But, during the outage, key NASA employees were able to continue working by
> using their cell phones."
>
> According to an internal NASA memo circulated the following day, the
> system shutdown occurred when a contracted technician inadvertently deleted
> the entire NASA Headquarters VoIP user database while adding 19 new VoIP
> user accounts to the system. Although a safety net is built into the system,
> and a warning question appeared advising against the action, "the technician
> answered the question incorrectly," the memo said.
>
> NASA headquarters began installing the VoIP system in January, a project
> that is expected to be finished sometime this month. Spokesperson Alexander
> said that, in response to the shutdown, a series of safety measures are
> being put into place to ensure against future malfunctions, as well as to
> reduce recovery time should another one take place.
>
> "I know that we are creating additional procedural changes so that, if
> something happened again, the system would be restored more quickly," she
> said.
>
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-- 
Ed Leatherman
IP Telephony Coordinator
West Virginia University
Telecommunications and Network Operations
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