[cisco-voip] IPCC EXPRESS :Cisco Agent desktop and Cisco Desktop Administrator

[Nick Marus]

I had to overcome this myself a few times. After a little trial and
error I found a method that may work for you. I have done this in 3.1
and 3.5.  First, you have to understand why the drive mapping happens.
In reality, it is only there to authenticate you to the IPCC server so
when CAD loads and attempts to access UNC named share (not drive
letter) it is permitted as CAD will not try to authenitcate when
challenged.

I have got around having an actual drive mapped by mapping to the IPC$
share on the IPCC server to establish authentication. This
authenticates you to the server, does not create a drive letter, but
still allows the access to cad over unc without prompting for
password. It does not require using a drive letter, so it will not
show in My Computer. You will need to do this through either a login
script or startup folder .bat file with something like this.

net use \\myipccserver\ipc$ /user:myipccwinusername myipccwinpassword

I may be slightly off on the syntax of the net use command, but you
get the idea.

You can verify you have the command right by running "net use" from
the command line and verify you have a share to the ipc$ share. Then
oopen a connection to \\myipccserver and you should not be prompted
for authentication.


On 7/20/06, Mladen Milanovic <mmilanovic at ctiusa.com> wrote:
>
> As far as I know this is solved in the IPCCX 4.0(x)
>
> Mladen
>
> PS. If you have older version 3.0, 3.1, 3.5(x) you need to have network
> drive maped. If you unmaped drive your agents will got a message that
> Licensing error is occured.
>
> ________________________________
> From: Kok Beng Fong (kbfong) [mailto:kbfong at cisco.com]
> Sent: Thursday, July 20, 2006 6:59 AM
> To: ask-icd-ivr-support at external.cisco.com;
> ask-icd-ivr-pm at external.cisco.com
> Subject: IPCC EXPRESS :Cisco Agent desktop and Cisco Desktop Administrator
>
>
> Team,
>
> I am trying to understand or look for second opinio to answer on the
> following:
>
> From the IPCC agent setup, it is a pre-requisite for IPCC agent/supervisor
> desktop to "map drive" to the Cisco Desktop Administrator desktop(
> desktop_cfg folder )on the IPCC server.
>
> Understand that the desktop_cfg is accessed for licensing & configuration
> purposes by agents.
>
> 1) Can I unmap the drive.??..what will happen??..because customer dont like
> the idea of map a drive between the agent PC and server
>
> 2) Is there another suggestion or alternative to this??
>
> Thanks in advance and hope to hear some info.
>
> Cheerio
>
> Fong
>


-- 
Nick Marus
nmarus at gmail.com