[cisco-voip] Call Manager up-grade

[Ortiz, Carlos]

Thanks for the tip Ed.  That seems to have done the trick.  I did a search on CCO for Upgrade JTAPI and found that when you upgrade Call Mgr you definitely need to run the JTAPI Upgrade tool on the CRA server.  very easy tool that goes directly to the CM and gets the version that is currently running there.  Our CM was showing 2.0 (13) and IPCC had 2.0(4).  After upgrading and rebooting IPCC the JTAPI subsystem was started and the calls were being routed to our Call center.
 
Carlos

________________________________

From: cisco-voip-bounces at puck.nether.net on behalf of Ed Leatherman
Sent: Sat 7/29/2006 7:09 PM
To: Ocampo, Walter
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Call Manager up-grade



	JTAPI Subsystem

	OUT_OF_SERVICE


Do you need to upgrade the version of JTAPI on your server? Maybe its a version behind.. 



On 7/29/06, Ocampo, Walter <WOCAMPO at broward.org> wrote: 

	We just finished up-grading our call manager to version 4.1(3). But our CRA that is running the version 3.5.2(sr1) is not working.

	I am getting the following:

Engine

Running

Subsystems

Status

 

 

Application Subsystem

IN_SERVICE

Enterprise Server Data Subsystem

IN_SERVICE

eMail Subsystem

OUT_OF_SERVICE

RM-CM Subsystem

INITIALIZING

CMT Subsystem

IN_SERVICE

Core Reporting Subsystem

IN_SERVICE

JTAPI Subsystem

OUT_OF_SERVICE

HTTP Subsystem

IN_SERVICE

Database Subsystem

OUT_OF_SERVICE

	 

	We restarted the engine but it did not help. Has anyone been through this?

	According Cisco it should not be a problem with the current version we are running.

	 

	Thanks for the help.

	 

	 

	Walter Ocampo

	System Network Analyst

	 

	 

	 

	Walter Ocampo

	System Network Analyst

	Office of Information Technology 

	540 S.E 3rd. Avenue, suite 300

	Fort lauderdale, FL 33301

	(954) 357-8041 Cell (954) 632 8228

	wocampo at broward.org 

	 

	 


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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 
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