[cisco-voip] Need Help : CCM 3.3 / AD integration ERROR afterchange the AD password

[Ryan Ratliff]

If you can search the directory at all then this is not a password  
issue.  If the password was incorrect the search page would not even  
display correctly.

Your problem is either:
A) Your search base does not include the OU of the new user
OR
B) your new user has not replicated to the DC that CM is pointing to.

If you can find other users in the same OU as this user via the  
CCMAdmin global directory then this rules out A above.

-Ryan

On Jul 31, 2006, at 12:35 PM, Ranjan Babu .G wrote:

Hi,

HKLM\software\cisco inc. \directory configuration\MgrDn pointing to our
AD Administrator account only  .

Executed  passwordutils and given new password of AD administrator.
Same problem there.

-Ranjan-



-----Original Message-----
From: Voll, Scott [mailto:Scott.Voll at wesd.org]
Sent: Monday, July 31, 2006 9:27 PM
To: Ranjan Babu .G; Ryan Ratliff
Cc: cisco-voip at puck.nether.net
Subject: RE: Need Help : CCM 3.3 / AD integration ERROR afterchange the
AD password

That is your problem... you need to go to the root of the AD if you are
going to use Multiple OU's.

Rerun the permissions wizard and change to the root.

Scott

-----Original Message-----
From: Ranjan Babu .G [mailto:ranjan.ganesh at gavsin.com]
Sent: Monday, July 31, 2006 8:54 AM
To: Ryan Ratliff
Cc: cisco-voip at puck.nether.net; Voll, Scott
Subject: RE: Need Help : CCM 3.3 / AD integration ERROR afterchange the
AD password

Hi Rayan,

Yes , user hasn't replicated to the DC CM .How resolve this.And How to
find out which account used to created to enable the callManager to
access the
directory


Can you not find any users or it only the new one that's not showing up?

	>>Able to see old users but not the new one

Is the new user in the same AD OU as the ones that show up?
	>> No

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Monday, July 31, 2006 9:07 PM
To: Ranjan Babu .G
Cc: Voll, Scott; cisco-voip at puck.nether.net
Subject: Re: Need Help : CCM 3.3 / AD integration ERROR afterchange the
AD password

Can you not find any users or it only the new one that's not showing up?

Is the new user in the same AD OU as the ones that show up?

-Ryan

On Jul 31, 2006, at 11:29 AM, Ranjan Babu .G wrote:

Hi ,

Thanks Rayan ,Scott

Followed  the  steps To change the password. After these steps we
created a test user in AD and same has not reflected in CCM user list .

My command marked as >>

Regards,
Ranjan



Step 2 Enter the command, CCMPWDChanger
>> Done >>

Step 3 In the Administrator Password field, enter the password of the
user that was created to enable Cisco CallManager to access the
directory.

>> Given the new password of AD domain Admin .How to find out which
account used to created to enable the callManager to access the
directory >>

>> If I select CCMAdministrator user -given msg user not found .We are
using administrator account for admin CCM server .>>

Step 4 Click Next.

Step 5 From the User ID drop-down list box, choose the user CCMSysUser

>> Done >>

Step 6 In the New Password field, enter the CCMSysUser password.

>> Done >>