[cisco-voip] CTIManager error - Directory Change notification request timed out

[Erick Bergquist]

Hi,

Anyone have a idea on this one by chance? These started out of blue it looks like on a subscriber server and am not seeing where they are coming from. WebDialer service is disabled/not-running under service activation cluster wide also.  Call manager 4.0(2a) SR2c

It looks like another server may be doing something with WebDialer (even though it is not running cluster wide) and it is having issue because the service is not active.

These event log entries occur once a minute.

Event Type:    Error
Event Source:    Cisco CTIManager
Event Category:    None
Event ID:    3
Date:        5/4/2006
Time:        10:21:21 PM
User:        N/A
Computer:    CCMSUB
Description:
Error: kCtiEnvProcDevListRegTimeout - Directory change notification request time out.
  App ID: Cisco CTIManager
  Cluster ID: StandAloneCluster
  Node ID: 10.1.1.1
Explanation: CTIManager registration request to EnvProcDevList timed out; CTIManager will send another registration request.
Recommended Action: If problem persists, contact TAC.. 

CTI detailed traces only had the directory notification entry message when this error occurs.

CTI SDL traces have the below.


008817319| 06/05/04 22:20:59.465| 003| AppInfo   |                                       |                               | CTIHandler(3,200,9,197)         |                                 |                                         | [CTI-APP] [CTIHandler::OutputCtiMessage      ]     CTI   Server Heartbeat   ( application name=Cisco WebDialer)

008817320| 06/05/04 22:21:10.871| 003| AppInfo   |                                       |                               | CTIHandler(3,200,9,197)         |                                 |                                         | [CTI-APP] [CTIHandler::processIncomingMessage]     CTI   Client Heartbeat   ( application name=Cisco WebDialer)

008817321| 06/05/04 22:21:10.871| 003| SdlSig    | CtiHeartbeat                          | ready                         | CTIHandler(3,200,9,197)         | CTIHandler(3,200,9,197)         | (3,200,10,1).970826-(*:*)               | [NP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0] 

008817322| 06/05/04 22:21:12.511| 003| SdlSig    | CtiClientHeartbeatTimer               | ready                         | CTIHandler(3,200,9,197)         | SdlTimerService(3,200,3,1)      | (3,200,10,1).877096-(*:*)               | [HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0]

008817323| 06/05/04 22:21:21.121| 003| AlarmErr  |                                       |                               |                                 |                                 |                                         | AlarmClass: CtiManagerAlarmCatalog, AlarmName: kCtiEnvProcDevListRegTimeout, AlarmSeverity: Error AlarmMessage: , AlarmDescription: Directory change notification request time out., AlarmParameters:  AppID:Cisco CTIManager, ClusterID:StandAloneCluster, 

008817324| 06/05/04 22:21:21.121| 003| AppInfo   |                                       |                               | CtiManager(3,200,10,1)          |                                 |                                         | CtiManager::ready_CtiMgrCtiHandlerSSAPIRegNotificationTimer - Sending SSAPIRegistrationNotification to CTIHandler

008817325| 06/05/04 22:21:21.121| 003| SdlError  |                                       |                               |                                 |                                 |                                         | Destination process is not Active:[3,200,10,1]->[3,200,9,201] - [SSAPIRegistrationNotificationReq]

008817326| 06/05/04 22:21:21.121| 003| SdlExcept | SdlProcessNE                          | ready                         | CtiManager(3,200,10,1)          |                                 |                                         | Error: FSM_NO_TRANSITION_DEFINED Description: A transition is not defined for the input signal. Check state machine definition in initStateMachine().

008817327| 06/05/04 22:21:29.371| 003| SdlSig    | CtiServerHeartbeatTimer               | ready                         | CTIHandler(3,200,9,197)         | SdlTimerService(3,200,3,1)      | (3,200,10,1).877096-(*:*)               | [HP - HP: 0, NP: 0, LP: 0, VLP: 0, LZP: 0]