[cisco-voip] Attendant console users

[Nick Kassel]

I've managed to sort it now, I had to remove the device associations
from the ac user and then re add them again and now it's working fine.

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: Monday, May 08, 2006 3:02 PM
To: Nick Kassel
Subject: Re: [cisco-voip] Attendant console users

Digit Analysis.  In a CCM trace it's the bit right after you dial  
where there are a lot of lines that start with | on the left side.
For example..

05/08/2006 10:01:36.835 CCM|Digit analysis: match(pi="1",  
fqcn="2007", cn="2007",plv="5", pss="", TodFilteredPss="",  
dd="2006",dac="0")
05/08/2006 10:01:36.835 CCM|Digit analysis: analysis results
05/08/2006 10:01:36.835 CCM||PretransformCallingPartyNumber=2007
|CallingPartyNumber=2007
|DialingPartition=
|DialingPattern=2006
|FullyQualifiedCalledPartyNumber=2006
|DialingRoutePatternRegularExpression=(2006)
|DialingWhere=
|PatternType=Enterprise
|PotentialMatches=NoPotentialMatchesExist

In this case I dialed 2006 in the None partition (DialingPartition is  
blank).

-Ryan

On May 8, 2006, at 9:58 AM, Nick Kassel wrote:

What do mean by the DA?

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Monday, May 08, 2006 2:28 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console users

What do the CCM/TCD traces say?

In the CCM traces look to see if DA sees the right dn/partition for
your AC pilot point.
In the TCD traces see if TCD even sees the call coming in.

If this is a serious problem open a TAC case.

-Ryan

On May 8, 2006, at 9:25 AM, Nick Kassel wrote:

Thanks Ryan, I had worked out the broadcast hunting but I now have
another issue with one of our existing attendant console branches, the
pilot point number has stopped working and I am unable to dial the
number. I have tried restarting the TCD service and resetting the pilot
point but to no avail, we have one other AC branch and they are working
fine. Any ideas as I am a bit stuck on what to try.

-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com]
Sent: Monday, May 08, 2006 2:17 PM
To: Nick Kassel
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Attendant console users

Check out http://www.cisco.com/univercd/cc/td/doc/product/voice/
c_callmg/4_1/sys_ad/4_1_3/ccmfeat/fsccmac.htm#wp1146814.  You need to
use the AC config tool to enable broadcast hunting.

-Ryan

On May 5, 2006, at 7:16 AM, Nick Kassel wrote:

I am about to install IPT to one of our branch offices, they will
have two attendant consoles which I have configured to have 4 lines
each shared between the two ac's

I have set up each ac user to have there own ac user ID, but how can
I add the lines into the hunt group as for example acuser1, Line 1
and acuser2, line 1 when the DN is the same as this is a shared line,
I wish both ac users lines to ring at the same time. The docs state
that you can set up a pilot point as a broadcast hunt but I do not
have this option available only First Available Hunt Group Member and
Longest Idle Hunt Group Member. We are on 4.1(3)SR1.







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