[cisco-voip] IPCC Express documentation?

[Rhodes, Geoff]

Our installer set up IPCC Express v3.5 for our Helpdesk (3 people) so
that calls would "round-robin" to each of them.  Currently, the Helpdesk
users login via the Agent Login service on the phone.  I'd really like
to set up the Agent Desktop for them so they can control the phone from
their PC, not to mention have the supervisor Agent on mine to monitor
and report on the calls they are getting.  I'm testing on my PC and get
dreaded the "unable to log Agent in" message after it pauses at the
"Connecting to the CTI server" message.

Since we were taught basically nothing about our IPCC works, I'd like to
read up on how it's installed, configured, etc.  Can someone point me to
some appropriate documentation?  I hate to bother you guys with the
problems if I haven't done my due diligence and read the documentation.

Many thanks in advance.

Geoff Rhodes
Director, Information Technology
Robinson, Bradshaw & Hinson, P.A.
704 / 377-8188
grhodes at rbh.com