[cisco-voip] cisco-voip Digest, Vol 39, Issue 59

Wed May 10 20:15:56 EDT 2006

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Subject: cisco-voip Digest, Vol 39, Issue 59

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Today's Topics:

   1. call manager on vmware (Posts)
   2. trying outbound call on Centrex POTS lines (James Grace)
   3. Re: trying outbound call on Centrex POTS lines (Kevin Thorngren)
   4. Re: Call Forward No Coverage (Simon, Bill)
   5. Re: Backup of CCM (Ryan Ratliff)
   6. IPCC Express documentation? (Rhodes, Geoff)
   7. Re: IPCC Express documentation? (Ryan Ratliff)
   8. Re: trying outbound call on Centrex POTS lines (James Grace)

----------------------------------------------------------------------

Message: 1
Date: Wed, 10 May 2006 15:35:27 -0400
From: Posts <voip at certificationchat.com>
Subject: [cisco-voip] call manager on vmware
To: cisco-voip at puck.nether.net
Message-ID: <dustincisco.27lwux at no-mx.CertificationChat.com>

Does anyone have any instructions on how to install call manager on
vmware?

-- 
dustincisco
------------------------------------------------------------------------
dustincisco's Profile: http://www.CertificationChat.com/member.php?userid=18
View this thread: http://www.CertificationChat.com/showthread.php?t=53177

------------------------------

Message: 2
Date: Wed, 10 May 2006 15:36:04 -0400
From: "James Grace" <jgrace at digitelusa.net>
Subject: [cisco-voip] trying outbound call on Centrex POTS lines
To: <cisco-voip at puck.nether.net>
Message-ID: <200605101546406.SM01572 at 3729434770>
Content-Type: text/plain; charset="us-ascii"

Hello we have a cm with 4 port fxo config as mgcp.  We are connecting 4
Centrex POTS lines to the 2811 GW.  In the old system (Norstar)  I believe
the users had to hint the 9 to access to centrex lines  and then a 9 again
plus the rest of the number to dial out..  Since the centrex is a hosted
type solution,  what will be the best way to config this with my cisco
solution.  Will I have to tell the users to do it the same way as before.
9..9 + number

James D. Grace 

CCNP CCNA MCSE MCDBA

Sr. System Engineer / Professional Svc.

Digitel Corporation

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Message: 3
Date: Wed, 10 May 2006 15:56:34 -0400
From: Kevin Thorngren <kthorngr at cisco.com>
Subject: Re: [cisco-voip] trying outbound call on Centrex POTS lines
To: "James Grace" <jgrace at digitelusa.net>
Cc: cisco-voip at puck.nether.net
Message-ID: <01e711fdd1f84d019d1bd52c9b684e07 at cisco.com>
Content-Type: text/plain; charset="windows-1252"

Are you saying that the Centrex is expecting to see 9 + number for 
outbound calls?

If so you have the flexibility of having the users dial 9 + 9 + number 
(use a 9.9[2-9]XX[2-9]XXXXXX pattern and predot discard) or just 9 + 
number (use a 9[2-9]XX[2-9]XXXXXX pattern and no digit manipulation).  
You just need to make sure the CCM sends the appropriate digits to the 
centrex.

Kevin
On May 10, 2006, at 3:36 PM, James Grace wrote:

> Hello we have a cm with 4 port fxo config as mgcp.? We are connecting 
> 4 Centrex POTS lines to the 2811 GW.? In the old system (Norstar)? I 
> believe the users had to hint the 9 to access to centrex lines ?and 
> then a 9 again plus the rest of the number to dial out?.? Since the 
> centrex is a hosted type solution,? what will be the best way to 
> config this with my cisco solution.? Will I have to tell the users to 
> do it the same way as before. 9?.9 + number
> ?
> James D. Grace
> CCNP CCNA MCSE MCDBA
> Sr. System Engineer / Professional Svc.
> Digitel Corporation
> ?
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
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Message: 4
Date: Wed, 10 May 2006 16:02:44 -0400
From: "Simon, Bill" <BillS at tns.its.psu.edu>
Subject: Re: [cisco-voip] Call Forward No Coverage
To: "'Cisco Voip'" <cisco-voip at puck.nether.net>
Message-ID:
	<07A14D6987A5F647B2415D72EDF63B5604B06BF3 at tnsex01.tns.its.psu.edu>

So could it be used on voicemail ports too?

If the Unity server is down I'd rather that calls sent to Unity get rerouted
to an answer point rather than a reorder tone.

---
Bill Simon - bills at tns.its.psu.edu - (814) 865-2270
http://tns.its.psu.edu/

> -----Original Message-----
> From: Wydra, Jason [mailto:jwydra at Burwood.com] 
> Sent: Wednesday, May 10, 2006 1:42 PM
> To: Jonathan Charles; Cisco Voip
> Subject: Re: [cisco-voip] Call Forward No Coverage
> 
> It's for CTI ports or CTI route points. 
> 
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Jonathan
> Charles
> Sent: Wednesday, May 10, 2006 12:38 PM
> To: Cisco Voip
> Subject: [cisco-voip] Call Forward No Coverage
> 
> What is this used for? I have read three explanations and all of them
> left me curious as to why you would set this.
> 
> 
> 
> Jonathan Charles
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 
> 
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> 

------------------------------

Message: 5
Date: Wed, 10 May 2006 16:23:42 -0400
From: Ryan Ratliff <rratliff at cisco.com>
Subject: Re: [cisco-voip] Backup of CCM
To: "Voll, Scott" <Scott.Voll at wesd.org>
Cc: Scott O'Donnell <sodonnell at CCSINET.com>,	"Erik Erasmus \(E\)"
	<ErasmuE4 at telkom.co.za>,	Nesen Kisten <Nesenk at kss.co.za>,
	cisco-voip at puck.nether.net
Message-ID: <0B78CC33-6822-42BF-8B51-75423AAD34ED at cisco.com>
Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed

The 3.4GHz 7825-H1 or 7825-I1 are the only CM supported servers with  
SATA Raid.   Those are the guys that require OS 2000.4.1 to install  
with.

There were some older model 7825s with SATA Raid that were supported  
for Unity but not CM.

-Ryan

On May 10, 2006, at 3:25 PM, Voll, Scott wrote:

?

I have not seen the new 7825 CM servers but the 7825 Unity server  
HP3.4 now comes with two 80gig SATA drives running Raid 1.  I will  
know more next week as far as the CM 7825 servers.

Scott
From: cisco-voip-bounces at puck.nether.net on behalf of John Kienzle
Sent: Wed 5/10/2006 11:00 AM
To: Erik Erasmus (E); Scott O'Donnell; Nesen Kisten; cisco- 
voip at puck.nether.net
Subject: Re: [cisco-voip] Backup of CCM

We use Symantec Ghost, and Bart's PE Network boot (http://www.nu2.nu/ 
bootdisk/network/) disk. You may have to modify to the network driver  
files, but once done, boot to CD to load network drivers, map a drive  
to a network share that has the Ghost executable, run ghost and save  
the image to your network share. Then use the BARS utility to perform  
nightly backups. How often you image the server is up to you, but  
quarterly if possible. I agree it is much easier to utilize the 7835  
with Raid level one, all you have to do is rotate drives periodically.

Although it may be possible to add a second HDD to your 7820 and run  
Raid 1, we found it to be somewhat cost prohibitive.

John Kienzle

From: Erik Erasmus (E) [mailto:ErasmuE4 at telkom.co.za]
Sent: Wednesday, May 10, 2006 11:47 AM
To: Scott O'Donnell; Nesen Kisten; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Backup of CCM

Scott

what software do you recommend to do the ghosting

From: Scott O'Donnell [mailto:sodonnell at CCSINET.com]
Sent: Wed 2006-05-10 19:37
To: Erik Erasmus (E); Nesen Kisten; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Backup of CCM

Although Cisco probably won't tell you to use ghost, I can tell you  
that I use it as standard practice.
Before deploying on site at a customer, I always create a ghost image  
of the server as it appearred in staging and burn it to a DVD.

Scott

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Erik Erasmus (E)
Sent: Wednesday, May 10, 2006 1:20 PM
To: Nesen Kisten; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Backup of CCM

Neesen

how are you doing ?

my advice is to use a 7835 /dl380 where you can but it is not always  
possible. BARS can be used to back up call manager configuration but  
not the OS and CCM application.

With a DL380 - once you have a stable config you can pull one disk in  
the raid and place it in the safe - when a disaster hits the box you  
can always pull the running disk after shutting the server - replace  
with the disk from the safe and boot from it and have a full working  
config. If you have frequent changes this will mean you loose some of  
your changes after the last RAID when you pulled the second disk.

7825 / dl320 -- BARS - good documented solution -- and maybe some  
ghosting software - I am not a server person so I don't really know  
what can be done

erik erasmus

From: cisco-voip-bounces at puck.nether.net on behalf of Nesen Kisten
Sent: Wed 2006-05-10 14:58
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] Backup of CCM

Hi,

I have a client who supplied DL320 to install CCM, I would like to  
know if cisco recommends me using ghost software to backup clients  
disk drive in case of server crash, or must I only use hot swappable ?

Kind Regards

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------------------------------

Message: 6
Date: Wed, 10 May 2006 16:25:55 -0400
From: "Rhodes, Geoff" <GRhodes at rbh.com>
Subject: [cisco-voip] IPCC Express documentation?
To: "Cisco Voip" <cisco-voip at puck.nether.net>
Message-ID:
	<6350516B6159444E9D646523EB4526F402ACEEC1 at apollo.rbh.local>
Content-Type: text/plain;	charset="US-ASCII"

Our installer set up IPCC Express v3.5 for our Helpdesk (3 people) so
that calls would "round-robin" to each of them.  Currently, the Helpdesk
users login via the Agent Login service on the phone.  I'd really like
to set up the Agent Desktop for them so they can control the phone from
their PC, not to mention have the supervisor Agent on mine to monitor
and report on the calls they are getting.  I'm testing on my PC and get
dreaded the "unable to log Agent in" message after it pauses at the
"Connecting to the CTI server" message.

Since we were taught basically nothing about our IPCC works, I'd like to
read up on how it's installed, configured, etc.  Can someone point me to
some appropriate documentation?  I hate to bother you guys with the
problems if I haven't done my due diligence and read the documentation.

Many thanks in advance.

Geoff Rhodes
Director, Information Technology
Robinson, Bradshaw & Hinson, P.A.
704 / 377-8188
grhodes at rbh.com

------------------------------

Message: 7
Date: Wed, 10 May 2006 16:29:22 -0400
From: Ryan Ratliff <rratliff at cisco.com>
Subject: Re: [cisco-voip] IPCC Express documentation?
To: "Rhodes, Geoff" <GRhodes at rbh.com>
Cc: Cisco Voip <cisco-voip at puck.nether.net>
Message-ID: <CD8B2CE5-5DAC-4EB1-A123-B460E3FC32F4 at cisco.com>
Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed

http://www.cisco.com/univercd/cc/td/doc/product/voice/sw_ap_to/ 
apps_3_5/english/index.htm

www.cisco.com/univercd is the home for all Cisco documentation.   
Finding the right one from there isn't always easy :)

-Ryan

On May 10, 2006, at 4:25 PM, Rhodes, Geoff wrote:

Our installer set up IPCC Express v3.5 for our Helpdesk (3 people) so
that calls would "round-robin" to each of them.  Currently, the Helpdesk
users login via the Agent Login service on the phone.  I'd really like
to set up the Agent Desktop for them so they can control the phone from
their PC, not to mention have the supervisor Agent on mine to monitor
and report on the calls they are getting.  I'm testing on my PC and get
dreaded the "unable to log Agent in" message after it pauses at the
"Connecting to the CTI server" message.

Since we were taught basically nothing about our IPCC works, I'd like to
read up on how it's installed, configured, etc.  Can someone point me to
some appropriate documentation?  I hate to bother you guys with the
problems if I haven't done my due diligence and read the documentation.

Many thanks in advance.

Geoff Rhodes
Director, Information Technology
Robinson, Bradshaw & Hinson, P.A.
704 / 377-8188
grhodes at rbh.com

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cisco-voip mailing list
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------------------------------

Message: 8
Date: Wed, 10 May 2006 16:25:56 -0400
From: "James Grace" <jgrace at digitelusa.net>
Subject: Re: [cisco-voip] trying outbound call on Centrex POTS lines
To: "'Kevin Thorngren'" <kthorngr at cisco.com>
Cc: cisco-voip at puck.nether.net
Message-ID: <200605101636687.SM01572 at 3729434770>
Content-Type: text/plain; charset="us-ascii"

So  your first pattern should used the first 9 to access the lines. I
discard predot  and send 9+number (this could be 9+10 dig   or 9+1+10   or
9+international dialing ).   So will I run into issues with just sending
9+number over the the hosted site with out some type of pause for delay for
that ( 9 ).  Because this 9 allow the hosted site to make the call out of
there system

  _____  

From: Kevin Thorngren [mailto:kthorngr at cisco.com] 
Sent: Wednesday, May 10, 2006 3:57 PM
To: James Grace
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] trying outbound call on Centrex POTS lines

Are you saying that the Centrex is expecting to see 9 + number for outbound
calls?

If so you have the flexibility of having the users dial 9 + 9 + number (use
a 9.9[2-9]XX[2-9]XXXXXX pattern and predot discard) or just 9 + number (use
a 9[2-9]XX[2-9]XXXXXX pattern and no digit manipulation). You just need to
make sure the CCM sends the appropriate digits to the centrex.

Kevin
On May 10, 2006, at 3:36 PM, James Grace wrote:

Hello we have a cm with 4 port fxo config as mgcp.  We are connecting 4
Centrex POTS lines to the 2811 GW.  In the old system (Norstar)  I believe
the users had to hint the 9 to access to centrex lines  and then a 9 again
plus the rest of the number to dial out..  Since the centrex is a hosted
type solution,  what will be the best way to config this with my cisco
solution.  Will I have to tell the users to do it the same way as before.
9..9 + number

James D. Grace 
CCNP CCNA MCSE MCDBA
Sr. System Engineer / Professional Svc.
Digitel Corporation

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