[cisco-voip] crs recording

[James Grace]

Hello all

I have a system where im doing a continual record on answered agents calls.
It works  fine ,  but when the agent place caller on hold and then comes
back.. He recording get just dead air.  At first I thought the recording
stops.. but it continues until the end of the call.  Just has dead air post
HOLD-UNHOLD.. 

Anybody know what could this be..

 

James D. Grace 

CCNP CCNA MCSE MCDBA

Sr. System Engineer / Professional Svc.

Digitel Corporation

 

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