[cisco-voip] IPMA problem or not

[Chris D'amore]

I've only set IPMA up once, but from my very limited experience, this is
not the default behavior. 

With no filtering enabled and Divert All disabled, calls should go to
the manager. But, once you enable Divert All, the calls should be
directed to the assistant.  At least this is how my set-up is working.

Have you checked the assistant and manger user configuration? For
example, on the assistant's user ID, are the proxy line and manager
lines set-up properly? 

 

 

 

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Erik Erasmus
(E)
Sent: Thursday, May 18, 2006 1:06 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] IPMA problem or not

 

Hi

 

Does anyone have any advice for my IPMA problem. I configured IPMA but
did not use the wizard because I am a bit scared of how it will combine
with my existing CSS and partitions. I use the line device approach to
selectively apply Class of Service to control who can dial overseas,
cell etc. This is done by openeing the CSS on the device to include all
pstn but then on the DNs use blocking CSS routed to a dummy gateway/
This all works fine.

 

My IPMA basically have the following:

 

css_I_E ----- for all user DNs, assistand primary DN, intercom DN on
assistant and manager phone, Manager prim DN

css_M_E ----for proxy dn on assistant phone for a single manager,
Route_point DN with xxxx, CFNA ext and internal

 

I also have 

part_E --- all users, assistt DN, Proxy DN, intercom DN on assistant,
intercom DN on manager

part_I --- CTI RoutPoint DN, 

part_M -- Manager DN

 

assistant user and manager configured etc and associated to their phones
etc.

 

Problem

========

Assist console starts up, Manager phone shows IPMA window, Assist
console sees manager DN, assistant phone shows interkom and proxy line
on phone etc. Manager phone shows his DN and intercom etc. Assist
console can dial etc.

However - on manager phone the message -- FILTERING DOWN. and also when
phoning the manager DN while assist is active does not intercept the
call even if I have the divert (arrow bouncing of the wall) activated. I
had to leave the site and started reading again to try nad solve the
problem of calls not going to the assistant. The Filter circle on the
manager phone is clear. Is this normal that the assistant will not then
intercept the calls. I am starting to think when I tested I used the
application incorrectly. Should a filter be on to make things work (I.E
meshed. I hope so - and is this a possible state when the manager have a
open filte saying I don;t want fancy filters but still wants calls to go
to my assistant that is active. Am I on the right track here -
configuration is probably correct but when tested I did not realise that
filtering should be one - even if it is with a open filter for
assistants to actually get calls trown to the proxy line. Will test
again tomorrow - any advice will be apprecitade

 

erik erasmus

 

 

 

 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail and its contents are subject to the Telkom SA Limited
e-mail legal notice available at 
http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
	
NOTICE: This electronic mail message and any files transmitted with it are intended exclusively
for the individual or entity to which it is addressed. The message, together with any attachment, may contain confidential and/or privileged
information. Any unauthorized review, use, printing, saving, copying, disclosure 
or distribution is strictly prohibited. If you have received this message in error, please immediately
advise the sender by reply email and delete all copies.
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20060518/12de2c69/attachment.html