[cisco-voip] Mcafee 8.0 and CM CSA Conflict - McShieldserviceterminating

[Ryan Ratliff]

Sorry change partner in the URL to customer and it should work.

-Ryan

On May 24, 2006, at 1:50 PM, Ortiz, Carlos wrote:

I can't get to this link for some reason.  Is 8.0 ok?  I'd like to
upgrade if possible.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Wednesday, May 24, 2006 12:39 PM
To: Nick Kassel
Cc: ciscovoip
Subject: Re: [cisco-voip] Mcafee 8.0 and CM CSA Conflict -
McShieldserviceterminating

http://www.cisco.com/en/US/partner/products/sw/voicesw/ps556/
prod_bulletin0900aecd800f617e.html

-Ryan

On May 24, 2006, at 12:09 PM, Nick Kassel wrote:

Is McAfee Enterprise 8.0 now recommended by Cisco TAC, I thought it was
only up to version 7.0



-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
Sent: Wednesday, May 24, 2006 4:54 PM
To: Erick Bergquist
Cc: ciscovoip
Subject: Re: [cisco-voip] Mcafee 8.0 and CM CSA Conflict - McShield
serviceterminating

I see a similar TAC SR open currently but no bug filed.  If you can
reproduce with the latest CSA please open a TAC case.

-Ryan

On May 24, 2006, at 10:56 AM, Erick Bergquist wrote:

I am seeing a conflict between McAfee VirusScan Enterprise v8.0.0
patch version 1 and CSA v4.5.1 build 639.

When the network associates McShield service starts when CSA is
started , the McShield service terminates unexpectedly a couple dozen
times. This is causing other cisco call manager related services to
get briefly hung up on the server also.

If I stop CSA, then start McShield, then start CSA after McShield is
started all appears to be fine.

I have done several bug searches and come up empty. I am planning on
applying latest CSA on call manager but can't find anything yet that
confirms a newer CSA fixes this or not.



Was curious if anyone here  had ran into this or not..

Event Type:	Information
Event Source:	CSAgent
Event Category:	Local Event Mgr
Event ID:	256
Date:		5/24/2006
Time:		12:02:40 AM
User:		N/A
Computer:	CCM
Description:
[2006-05-24 00:02:40.575] [PID=8208] [AgentUI]: listener_th: It took
too long (88672 millisec) to process event with code=650: type=EVTM
EvSrcComp=6 EvDstComp=4 EvCode=AUI_AGENT_STATUS_UPDATE

Event Type:	Information
Event Source:	CSAgent
Event Category:	Local Event Mgr
Event ID:	256
Date:		5/24/2006
Time:		12:03:00 AM
User:		N/A
Computer:	CCM
Description:
[2006-05-24 00:03:00.826] [PID=8208] [AgentUI]: DIPC_get_unique:
Failed to write to comp Csamanager on fixed channel Global
\Csamanager_ch_00000000: 3006


Event Type:	Error
Event Source:	Service Control Manager
Event Category:	None
Event ID:	7031
Date:		5/24/2006
Time:		12:02:42 AM
User:		N/A
Computer:	CCM1
Description:
The Network Associates McShield service terminated unexpectedly. It
has done this 26 time(s). The following corrective action will be
taken in 0 milliseconds: No action.

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