[cisco-voip] calling party dialed digits

[Lelio Fulgenzi]

....and if you modify the CTI route point's alerting name, when the call is forwarded, you see the name of the business they were calling. A little easier to answer "Hello Acme Manufacturing" when you see Acme on the screen rather that 555-0203.

  ----- Original Message ----- 
  From: Lelio Fulgenzi 
  To: Hinson, Greg 
  Cc: cisco-voip at puck.nether.net 
  Sent: Thursday, May 25, 2006 4:44 PM
  Subject: Re: [cisco-voip] calling party dialed digits


  I really like this solution.

  If you go a step further and modify the target line so that you check Caller Number as well, you will see the caller's number (which may or may not be important). The end result is something like:

  FWD <calling numer>
  For <dialed number>

  or 

  FWD Calling Name
  <calling numer>
  For <dialed number>

  You'll have to make sure that the voicemail profile is pointing to the right spot and that there is an alternate extension for that number on the appropriate voicemail box.


  --------------------------------------------------------------------------------
  Lelio Fulgenzi, B.A.
  Network Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
  (519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
  ^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
  Sanity First : Number of days with fewer than
  50 messages in my inbox at the end of the day:   buffer overrun
    ----- Original Message ----- 
    From: Hinson, Greg 
    Cc: cisco-voip at puck.nether.net 
    Sent: Thursday, May 25, 2006 4:29 PM
    Subject: Re: [cisco-voip] calling party dialed digits


    And better yet, if you made the route point DN's match the store's incoming number, I bet She would get the actual number they dialed to display on screen.

     

    -Greg

     


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    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Hinson, Greg
    Sent: Thursday, May 25, 2006 1:26 PM
    To: Steve G
    Cc: cisco-voip at puck.nether.net
    Subject: Re: [cisco-voip] calling party dialed digits

     

    Couldn't you set up to CTI routepoints as destinations for each of the incoming store numbers, and have those route points CFA to the operator? That way she would know?

     

     

     

    -Greg

     


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    From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Steve G
    Sent: Thursday, May 25, 2006 1:20 PM
    To: cisco-voip at puck.nether.net
    Subject: [cisco-voip] calling party dialed digits

     

    I have a receptionist who answers the phone for two different businesses.  I would like to let her know what number the calling party dialed before she answers the phone.  Is there a way that I can do that?

     

    steve


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