[cisco-voip] Attendant Console Problem

[James Dust]

I have'nt looked at the traces as it's not something I'm familiar with.

How do you bounce the TCD?

James


-----Original Message-----
From: Ryan Ratliff [mailto:rratliff at cisco.com] 
Sent: 30 May 2006 17:14
To: James Dust
Cc: cisco-voip at puck-nether.net
Subject: Re: [cisco-voip] Attendant Console Problem

Sounds like your pilot point has become unregistered.  Have you looked
at TCD traces to make sure it sees the call coming in?

Have you bounced TCD on your servers?

-Ryan

On May 30, 2006, at 11:57 AM, James Dust wrote:

Can anyone shed any light?

From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-
bounces at puck.nether.net] On Behalf Of James Dust
Sent: 30 May 2006 10:27
To: cisco-voip at puck-nether.net
Subject: [cisco-voip] Attendant Console Problem

I have a branch site that have attendant console installed and I am
having some issues with it, this has been working fine until today.

The main number of the branch has a translation rule pointing it to the
attendant console pilot point, we have other sites with the same setup
which are working ok.

The problem is that when I point the translation rule at the attendant
console pilot point the calls don't route through to the attendant
console I just get a busy tone, I can see the calls coming through to
the H323 gateway but they don't get any further.

I have been through the attendant console Hunt Group configuration and
that is the same as other sites we have with AC.

Any ideas?

James Dust | Network & Communications
Charles Stanley Stockbrokers | 25 Luke Street London EC2A 4AR
Tel: 020 7149 6314| Fax: 020 7150 9314 | Mob: 07989 491024
E-mail: james.dust at charles-stanley.co.uk




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Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR

Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304

Charles Stanley Sutherlands and Charles Stanley Securities are  
divisions of Charles Stanley & Co. Ltd

Authorised and Regulated by the Financial Services Authority, Member  
of the
London Stock Exchange, International Securities Markets Association,  
and The London International Financial Futures &
Options Exchange.

This footnote also confirms that this email message has been swept by  
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recipient(s) accesses them and that delivery receipt does not constitute
acknowledgement or receipt by the intended recipient(s). You accept that there
may be a delay in processing the instructions received from e-mails after
Charles Stanley has received them. You are advised that urgent, time sensitive
and confidential communications should not be sent by e-mail. 

You acknowledge that e-mails are not secure and you accept the risk of
malfunction, viruses, unauthorised interference, mis-delivery or delay.
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Charles Stanley & Co. Ltd
Registered Office: 25 Luke Street London EC2A 4AR

Tel: 0207 739 8200 Fax: 0207 739 7798
Registered in England No. 1903304

Charles Stanley Sutherlands and Charles Stanley Securities are divisions of Charles Stanley & Co. Ltd

Authorised and Regulated by the Financial Services Authority, Member of the
London Stock Exchange, International Securities Markets Association, and The London International Financial Futures &
Options Exchange.

This footnote also confirms that this email message has been swept by McAfee
VirusScan and SurfControl Email Filter software.