[cisco-voip] Wrong Extensions showing up on calls?

[Jonathan Charles]

You need to do a SQL query on the call.... See what the original called
party was... I would also check the calls around it... this may have been
sent through a call handler you aren't aware of and sent back to CCM or
something (there are just too many possibilities to think of).

Do:

use cdr
SELECT     dateTimeOrigination, callingPartyNumber, finalCalledPartyNumber,
originalCalledPartyNumber, duration
FROM         CallDetailRecord
WHERE     (finalCalledPartyNumber = '8601')

You may want to play with the query to pull the data you really need...



Jonathan


On 11/3/06, Madziarczyk, Jonathan <JMad at cityofevanston.org> wrote:
>
>   This seems to be an ongoing, hard to track down problem, but I'll give
> one example and see if you guys have any ideas.
>
>
>
> Running 4.1(3) CCM
>
>
>
> Received a call from a telemarketer that claimed to be from an internal 4
> digit line (8601).  I figured it was just a transfer from another phone, but
> when I went into CCM, I found that this extension is tied to a dead Pilot
> Point number.  If I try to call it both externally and internally, I get a
> busy signal or a disconnect.  So the call obviously did not originate from
> 8601, nor was it forwarded by 8601, yet the person who got the call still
> shows 8601 as the number that tried to contact him.
>
>
>
> This is not the first incident, last week I got a random call from a user
> who asked why I was trying to get a hold of them.  Their "missed calls"
> directory on the 7961 shows my extension attempting to call them multiple
> times.  My phone has no such record in "place calls".  There are many other
> such incidents, it is most commonly seen when users check their voicemail
> and it says "call received from 'Joe Smith'" and the message is clearly a
> message from "Julie Brown".
>
>
>
> Has anyone else seen this or should I just call TAC?
>
>
>
> Thanks,
>
>
>
> Jonathan
>
>
>
>
>
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