[cisco-voip] No dial tone issue

[Ryan Ratliff]

You only mentioned Unity Express but it's only a voicemail system.  I  
assume if you are doing the management via the CUE admin page they  
are using CME with CUE?

You may need to get into the CME and do a 'show ephone' to see the  
status of this new phone.

-Ryan

On Nov 8, 2006, at 1:38 PM, Curt Shaffer wrote:

Thanks for the link that will come in handy. There is not dial tone  
from the
speaker either. I'm having them clean it up a bit at this point per that
document. Any other ideas while I wait though?

Thanks

Curt

-----Original Message-----
From: Kevin Thorngren [mailto:kthorngr at cisco.com]
Sent: Wednesday, November 08, 2006 12:31 PM
To: Curt Shaffer
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] No dial tone issue

Can you get dialtone if you hit the speaker button instead of lifting
the handset?

Checkout this document to see if it helps:
Best Practices for Cleaning and Troubleshooting Cisco IP Phone
Hookswitch
http://www.cisco.com/en/US/products/hw/phones/ps379/
products_tech_note09186a00801c0810.shtml

Kevin
On Nov 8, 2006, at 1:04 PM, Curt Shaffer wrote:

> I have a client who is running Cisco Unity Express version 2.1. A user
> on
> this system had a 7940 phone that just died. So while waiting for
> troubleshooting on that we put another 7940 in its place. I added the
> new
> phone, associated the user with the phone etc. When the phone boots it
> has
> all of the users information (like missed calls, name etc) as if it is
> registering fine. The problem is they have no dial tone. Calls can
> come into
> it from other extensions and the DID that is mapped to it is working
> fine
> from the outside. Sound is fine when we call in. The only issue is
> when they
> pick up the phone there is no tone what so ever.
>
> Any ideas?
>
> Thanks
>
> Curt
>
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