[cisco-voip] AC

[Ryan Ratliff]

If you have queuing enabled the call may be going into queue because  
none of the devices in the AC hunt group are ready to take a call.

-Ryan

On Nov 8, 2006, at 3:46 PM, Voll, Scott wrote:

Thanks Ryan

I had to add the local host in the advanced config of AC and it worked.

Now I'm trying to get broadcast hunting to work.  I used the
ACconfig.bat to change it to broadcasting.... but I never see it in
AC(just goes on hold).  What might be the issue there?

Scott

-----Original Message-----
From: Ryan Ratliff

Do you have a firewall between your pc and the CM servers?  AC
linestate uses is not sent over the control session  from the server
to the client, it is sent in UDP packets.

Also make sure the DNs in your directory match the numbers on the
actual lines.  AC is not partition-aware but if the linestates it
gets from CM doesn't match the dn in your directory you won't get
anything.

-Ryan

On Nov 8, 2006, at 1:51 PM, Voll, Scott wrote:

I'm running CM 4.1.3sr2 and I'm pulling up AC and it works just fine
but my directory look up only shows "?" rather then one the phone
idle, etc.



What's my problem?



Scott

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