[cisco-voip] No dial tone issue

Fri Nov 10 12:33:10 EST 2006

Well, thanks everyone for the suggestions. This has been a ridiculous
problem. As it turns out finally the company that installed this system
returned a call and was able to track down the installer who happened to
have a backup on his laptop. I was old but better than starting from
scratch. I have a question to keep this from happening again but I am going
to move it to a new topic.

Thanks again

Curt

-----Original Message-----
From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com] 
Sent: Thursday, November 09, 2006 6:44 PM
To: Curt Shaffer; dh8 at pobox.com
Subject: RE: [cisco-voip] No dial tone issue

After it rebooted did you copy startup-config to running-config and then
change the config-register back? The procedure ignores the
startup-config, it was still there unless you did a write mem/copy
running-config startup-config by accident and erased it.

You made an error somewhere.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curt Shaffer
Sent: Thursday, November 09, 2006 7:22 PM
To: dh8 at pobox.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] No dial tone issue

OK so since when does password recovery step by step from Cisco's site
blow
out the whole config? I have done password recovery on tons of routers
and
that has never happened to me. Has anyone out there seen this? I did the
recovery procedure by the book to the T and when I rebooted there was no
configuration. I made sure the config register was correct and all of
that
but nothing. I was hoping whoever installed the router had a config on
flash
but this does not appear to be the case and they have been unavailable
since
the beginning of this issue to hope the guy/gal who did it kept a copy
of
the config on their laptop or tftp server.

Geeze, sorry for rambling just wondering how many of you have seen this.

Curt

-----Original Message-----
From: Dennis Hartmann [mailto:dennisjhartmann at hotmail.com] 
Sent: Wednesday, November 08, 2006 2:43 PM
To: 'Curt Shaffer'
Subject: RE: [cisco-voip] No dial tone issue

	Perform password recovery on the router.   

Dennis J. Hartmann
CCIE# 15651 
White Pine Communications
CCVP/CCSI/CCIP/CCNP/MCSE

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Curt Shaffer
Sent: Wednesday, November 08, 2006 2:03 PM
To: 'Kevin Thorngren'
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] No dial tone issue

Yes it is. The problem is the company that came in and set this up is no
where to be found. They don't return calls or anything so this company
is
left to fend for themselves. I am trying to hunt down the password for
the
CME box to go further. Thus far I have only been working in the Cisco
Call
Manager Express GUI.

There is no speed dial set up that I can tell for this phone and only 1
line
is configured. They cannot initiate a dial from the new call soft button
or
by pressing the line button either. 

Waiting for password before I can go further..... Any other ideas
welcome
otherwise thanks for all of your suggestions!

Curt

-----Original Message-----
From: Kevin Thorngren [mailto:kthorngr at cisco.com]
Sent: Wednesday, November 08, 2006 12:50 PM
To: Curt Shaffer
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] No dial tone issue

Is this CME?

If so then you may be hitting this:
CSCsc06635 - CME No dialtone when two buttons and a speed dial in
configure
in a 7940

<B>Symptom:</B>

When configure two buttons, and one speed-dial on a 7940 phone connected
to
a CME router, the 7940 doesn't provide dial tone when the hand set is
pick
up or the speaker button is press.

<B>Conditions:</B>

No dial-tone is heard when the speader phone or the hand set is pick up
on a
7940.

<B>Workaround:</B>

Remove the speed-dial from the ephone configuration in CME.

Kevin
On Nov 8, 2006, at 1:38 PM, Curt Shaffer wrote:

> Thanks for the link that will come in handy. There is not dial tone 
> from the speaker either. I'm having them clean it up a bit at this 
> point per that document. Any other ideas while I wait though?
>
> Thanks
>
> Curt
>
> -----Original Message-----
> From: Kevin Thorngren [mailto:kthorngr at cisco.com]
> Sent: Wednesday, November 08, 2006 12:31 PM
> To: Curt Shaffer
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] No dial tone issue
>
> Can you get dialtone if you hit the speaker button instead of lifting 
> the handset?
>
> Checkout this document to see if it helps:
> Best Practices for Cleaning and Troubleshooting Cisco IP Phone 
> Hookswitch http://www.cisco.com/en/US/products/hw/phones/ps379/
> products_tech_note09186a00801c0810.shtml
>
> Kevin
> On Nov 8, 2006, at 1:04 PM, Curt Shaffer wrote:
>
>> I have a client who is running Cisco Unity Express version 2.1. A 
>> user on this system had a 7940 phone that just died. So while waiting

>> for troubleshooting on that we put another 7940 in its place. I added

>> the new phone, associated the user with the phone etc. When the phone

>> boots it has all of the users information (like missed calls, name 
>> etc) as if it is registering fine. The problem is they have no dial 
>> tone. Calls can come into it from other extensions and the DID that 
>> is mapped to it is working fine from the outside. Sound is fine when 
>> we call in. The only issue is when they pick up the phone there is no

>> tone what so ever.
>>
>> Any ideas?
>>
>> Thanks
>>
>> Curt
>>
>> _______________________________________________
>> cisco-voip mailing list
>> cisco-voip at puck.nether.net
>> https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>

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