[cisco-voip] IPCC: Caller name within Cisco Agent Desktop?

[Jonathan Charles]

You need to modify the Enterprise data in the script to populate a Calling
Name variable

Then you need to open Desktop Administrator and modify the layout to present
this data in the Enterprise Data pop-up window.

Maybe someone else on here can tell you how to populate the variable from
the calling party info.



Jonathan

On 11/17/06, Tech Guy <techguy at gmail.com> wrote:
>
> Just about to roll out IPCC Express internally for an IT help desk.  Most
> of my time has been spent learning and playing with the scripting side of
> things so far.
>
> In testing my script and using the Agent software I noticed by default it
> does not present the agent with a whole lot of info for the call.  In fact
> it seems to just show the extension number and not the callers name.
>
> Since all the callers will come from an internal source, and use cisco
> phones shouldn't CAD be able to show the caller name as well as extension?
>
> Currently the helpdesk all just shares a line, but when a caller calls in
> they can at least see the name of whose calling you know "standard Cisco IP
> phone stuff right" but with the IPCC agent desktop the name does not seem to
> show up?
>
> I need to go read more about the agent desktop and how to customize and
> configure it but thought I would ask here as well.
>
> thanks!
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
>
>
-------------- next part --------------
An HTML attachment was scrubbed...
URL: https://puck.nether.net/pipermail/cisco-voip/attachments/20061121/e33e3f3b/attachment.html