[cisco-voip] CFwdALL Stuck

[Ryan Ratliff]

First of all neither SQL replication nor DCD have anything to do with  
CFA working (or not working).   CFA breaks in one of two places most  
often.  The first place it can break is the actual database change.    
To verify this look at the line's forwarding status in CCMAdmin after  
attempting to set or clear CFA on the phone itself.  If the change is  
taking in the database it will be reflected in CCMAdmin.  After that  
the change has to be sent out to all active CallManager servers for  
them to update their intercept tables appropriately.   This is where  
the process breaks most of the time.

If you've already rebooted the pub then check the status of the  
Database Layer  Monitor service on the sub.  Try restarting it and  
then restart the same service on the pub.  This will not bring down  
any phones.

Check if you are able to reset a phone registered to the subscriber  
via the CCMAdmin.  If this works then your reboot of the pub fixed it  
but your phones are out of synch with the db so we need to kick start  
them.   For any phone that is stuck with a CFA go into that line in  
CCMAdmin and change the CFA CSS. Update the line, then change the CFA  
CSS back to the original value and reset the phone again.  This  
should force the subscriber to get that line's status in synch with  
the database and any further CFAs should work.  Do this for any phone  
that is out of synch with the db.

If the reset from CCMAdmin does not work then you have a change  
notification problem and should open a TAC SR.

-Ryan

On Nov 28, 2006, at 11:18 AM, Duane Priebe wrote:

I have only one subscriber.  I have also rebooted my publisher and  
the problem still is apparent.  Is rebooting the subscriber the only  
other alternative?




From: Jason Aarons (US) [mailto:jason.aarons at us.didata.com]
Sent: Tuesday, November 28, 2006 9:55 AM
To: Duane Priebe; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] CFwdALL Stuck

Your publisher is likely un-reachable or having issues.  Research  
what is wrong with the Pub. Perhaps reboot it, but I would open a TAC  
case rather than take free Internet advice.



I assume you have multiple subscribers?



From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip- 
bounces at puck.nether.net] On Behalf Of Duane Priebe
Sent: Tuesday, November 28, 2006 10:52 AM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] CFwdALL Stuck



Can anyone remind me what the name of the service is that needs to be  
restarted when Call Forward is stuck?  Thanks.



Duane

CM4.1(3)sr3



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