[cisco-voip] Configuring pickup groups

[Robert Kulagowski]

Bump.  OPickup seems to have Pickup as a subset, so it's still picking 
up ringing desktop phones, which is what we don't want.  Any other ideas?

Justin Steinberg wrote:
> You can do this with oPickup.
> 
> Configure an pickup group "Everyone", add all phones to this group.
> Configure an pickup group "Overhead night bell", add the DN of the night 
> bell to this group.
> 
> Then add the park number for the "Overhead night bell" pickup group as a 
> current pickup group member of the "everyone" pickup group.
> 
> Fwd the receptionist phone to a DN that is a member of "overhead night 
> bell" pickup group.
> 
> Any phone in the "everyone" pickup group can dial opickup and answer the 
> night bell.
> 
> You could put all phones, night bell dn, and pickup groups in the same 
> partition and that would be fine.
> 
> Justin
> 
> On 9/26/06, *Robert Kulagowski* <bob at smalltime.com 
> <mailto:bob at smalltime.com>> wrote:
> 
>     We have a site that has a PagePac unit connected to a FXS port.  CM is
>     4.1.3sr2.
> 
>     When the receptionist steps away / end of day, they forward the main
>     number to the overhead night bell.
> 
>     The Night Bell is in a pickup group, as are all the phones, so that
>     after hours anyone can pickup incoming calls.
> 
>     The problem is that because all phones are in the same pickup group, any
>     user can pickup anyone else's ringing phone, which they don't want.  The
>     other issue is that once a user hears the overhead, they press Pickup
>     and the incoming call starts ringing at that phone, they get CallerID,
>     and then can't hit iDivert to send it back to the main number's VM box
>     if they don't want the call.  Instead, they have to wait for RNA in
>     order for the call to end up in the main number VM.
> 
>     I investigated the other pickup options:
>     Group Pickup might work, but means that it's now a two-step process to
>     pickup a call, but it will allow me to put the phones in one pickup
>     group and have the overhead in another pickup group.  I would remove
>     "Pickup" from the softkey template for the phones.
> 
>     I tried to configure OPickup, thinking that I could put the phones in a
>     pickup group that had a partition that wasn't in their calling search
>     space, but have the overhead in an associated pickup group that _was_ in
>     their CSS.  Doesn't work; CallManager won't let you configure a DN with
>     a pickup group whose partition isn't in your CSS.
> 
>     Any other ideas on how to implement this functionality?
> 
>     _______________________________________________
>     cisco-voip mailing list
>     cisco-voip at puck.nether.net <mailto:cisco-voip at puck.nether.net>
>     https://puck.nether.net/mailman/listinfo/cisco-voip
> 
>