[cisco-voip] Cisco Desktop Agent Issue

[Matt Slaga (US)]

Make sure you are not using shared lines on your agent desktops, or the
same number in different partitions.  Neither of these are supported and
you will see similar results to what you are receiving.

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Philip Walenta
Sent: Wednesday, October 11, 2006 8:41 AM
To: 'Mohan Pokkali'; cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Cisco Desktop Agent Issue

Is the calling search space of your CTI route point/cti ports able to
call the agents numbers? 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Mohan Pokkali
Sent: Wednesday, October 11, 2006 4:17 AM
To: ask-icd-ivr-support at external.cisco.com; cisco-voip at puck.nether.net
Subject: [cisco-voip] Cisco Desktop Agent Issue

Hi

We have a helpdesk application running under IPCC Express. 

When the Trigger Number is dialled, the script gets activated and search
for one of the agents defined. A Cisco Desktop Agent, who is in a ready
state, briefly goes to reserved state and immediately the state changes
to not ready.  And the script searches for other available agents. Even
when I change the state of the agent to ready, this process continues
(briefly goes to reserved state and immediately the state changes to not
ready).

IPCC Express Premium Version 4.0.3
Call Manager Version 4.1(3)

Has anyone seen this kind of behaviour?

Thanks

Mohan

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

_______________________________________________
cisco-voip mailing list
cisco-voip at puck.nether.net
https://puck.nether.net/mailman/listinfo/cisco-voip

-----------------------------------------
Disclaimer:

This e-mail communication and any attachments may contain
confidential and privileged information and is for use by the
designated addressee(s) named above only.  If you are not the
intended addressee, you are hereby notified that you have received
this communication in error and that any use or reproduction of
this email or its contents is strictly prohibited and may be
unlawful.  If you have received this communication in error, please
notify us immediately by replying to this message and deleting it
from your computer. Thank you.