[cisco-voip] Send line busy when on 1st line

[Carter, Bill]

The customer is thinking the 1st line is the ACD extension.  The 2nd line is a personal extension.  Only IPCC can call Line 1.  Anyone may call line 2.  Neither line will have voicemail.  

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From: Matt Slaga (US) [mailto:Matt.Slaga at us.didata.com] 
Sent: Tuesday, October 17, 2006 8:30 AM
To: Wes Sisk; Carter, Bill
Cc: cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] Send line busy when on 1st line


Actually, this would be the first customer to be able to use CallBack that I have seen to date.  You know, that new feature that no one can use, well, except this one.
 
 

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From: cisco-voip-bounces at puck.nether.net [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Tuesday, October 17, 2006 9:21 AM
To: Carter, Bill
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Send line busy when on 1st line


you could configure line1 to callforwardbusy to voicemail and set busy trigger=1 on the line. 

however, this does not address how anyone will call line2.� Should line2 be callable on the system or is it reserved for outbound calls?
or possibly, is the customer thinking of line2 as the 2nd line to do a transfer, in which case you can just use 1 line configured as above.

/Wes

On Oct 16, 2006, at 10:01 PM, Carter, Bill wrote:

I have a strange request from a customer.� They will have DNs configured on line 1 and 2.� There will be no connection between the two lines, they are just standalone lines�(i.e. line partition 1, line 2 partition 2).
�
Here is what they want.� When they are talking on the first DN, they don't want to receive calls on line 2.� Basically they want the line to ring busy.
�
�
Bill Carter
Sr. Business Communications Analyst
Sentinel Technologies
(O) 217.391.5015
�
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