[cisco-voip] Software to view phone status
David Roberts
droberts at clarussystems.com
Tue Oct 31 14:01:54 EST 2006
You can use the presence features with CCM 5.0/5.1. They can tell you
in the Corp Directory or on speed dials if someone is on the phone. The
presence server (for $$) has more functionality
http://www.cisco.com/en/US/products/ps6837/index.html
-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of
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Sent: Tuesday, October 31, 2006 10:52 AM
To: cisco-voip at puck.nether.net
Subject: cisco-voip Digest, Vol 44, Issue 181
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Today's Topics:
1. Re: Software to view phone status (Kris Seraphine)
2. PSTN Question (Ahmad Cheikh-Moussa)
3. getting OPX to work with router (Lelio Fulgenzi)
4. Re: CME 3.3 and 79xx phones with clock drift (Lawrence E. Bakst)
5. Re: CME 3.3 and 79xx phones with clock drift (Ryan Ratliff)
6. Re: CME 3.3 and 79xx phones with clock drift (Lawrence E. Bakst)
----------------------------------------------------------------------
Message: 1
Date: Tue, 31 Oct 2006 12:05:11 -0600
From: "Kris Seraphine" <baryonyx5 at gmail.com>
Subject: Re: [cisco-voip] Software to view phone status
To: "Rhodes, Geoff" <GRhodes at rbh.com>
Cc: cisco-voip at puck.nether.net
Message-ID:
<a749d0620610311005s305f1349s4564009fe7435d1c at mail.gmail.com>
Content-Type: text/plain; charset="iso-8859-1"
I have a customer asking for something similar. I would say check
hotdispatch but that site seems to be down.
It seems I remember seeing at least one application like this before but
I don't remember when or where. I don't think berbee has anything like
this though.
On 10/30/06, Rhodes, Geoff <GRhodes at rbh.com> wrote:
>
> Our HR group has asked if there is a way they can tell if someone is
> on the phone when calling them. They've asked for something like the
> Attendant Console because it shows the phone status. I've told them
> they can't have the Console software, but that I'd look for an
> alternative.
>
> Any ideas?
>
> Many thanks in advance.
>
> Geoff Rhodes
> Director, Information Technology
> Robinson, Bradshaw & Hinson, P.A.
> 704 / 377-8188
> grhodes at rbh.com
>
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
--
kris seraphine
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Message: 2
Date: Tue, 31 Oct 2006 18:28:17 +0100
From: Ahmad Cheikh-Moussa <acm at netuse.de>
Subject: [cisco-voip] PSTN Question
To: cisco-voip at puck.nether.net
Message-ID: <20061031172817.GA5076 at raysrv3.netuse.de>
Content-Type: text/plain; charset=iso-8859-1
Hi Guys,
I have a question to a call behaviour. It is difficult to describe, so I
try to explain it with an example.
External Caller A: 1111
Reception Compay : 2222
Mobile phone : 3333
- caller A calls reception
- reception takes the call
- reception calls the mobile number
- reception transfer the call to the mobile number
So now caller A is connected with the mobile phone, but the user with
the mobile phone still see the calling number of the reception and not
the number of caller A.
Is this behaviuor normal ?
Can I change this behaviour, so that the user wich receives the
transfered call, can see the original calling number .
I don't know whether this is a stupid question or not, but it would be
nice if someone can give me a hint.
Regards,
Ahmad
--
Ahmad Cheikh-Moussa
NetUSE AG
Dr.-Hell-Stra?e, 24107 Kiel, Germany
Telefon: +49 431 2390 400 -- Telefax: +49 431 2390 499
Service: Service at NetUSE.DE -- http://NetUSE.DE/
------------------------------
Message: 3
Date: Tue, 31 Oct 2006 13:19:50 -0500
From: "Lelio Fulgenzi" <lelio at uoguelph.ca>
Subject: [cisco-voip] getting OPX to work with router
To: <cisco-voip at puck.nether.net>
Message-ID: <001401c6fd19$27517f60$47196883 at cfs.uoguelph.ca>
Content-Type: text/plain; charset="iso-8859-1"
Just wondering if anyone has got an OPX to work with CallManager and a
38XX router. Do I need FXS or FXO? This is a true OPX whereby I think we
lease lines from the PSTN and they terminate in our switch room and
connect to a phone in another area in town. We give them dial tone and
they dial with extensions, etc.
Hope someone can give me an idea.
------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^
"I can eat fifty eggs." "Nobody can eat fifty eggs."
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Message: 4
Date: Tue, 31 Oct 2006 10:20:44 -0700
From: "Lawrence E. Bakst" <ml at iridescent.org>
Subject: Re: [cisco-voip] CME 3.3 and 79xx phones with clock drift
To: Ryan Ratliff <rratliff at cisco.com>, "Jason Aarons \(US\)"
<jason.aarons at us.didata.com>
Cc: cisco-voip at puck.nether.net
Message-ID: <p0623091bc16d353fe1c4@[192.168.0.7]>
Content-Type: text/plain; charset="us-ascii"
All,
1. I am running CME (Call Manager Express) version 3.3.
2. The time on the CME router is correct. The router is running NTP.
3. It seems that the phones under CME 3.3 SCCP DO NOT get the time from
CME.
4. I have seen the time off by over 4 minutes from what is on the
router.
5. I mentioned the SIP bug because it is similar to what I am seeing,
but I am running SCCP. The SCCP loads I am running were mentioned in the
original post.
When you say the phone "get their time from CMM/CME" do you know how
that works?
Best,
leb
At 9:56 AM -0500 10/31/06, Ryan Ratliff wrote:
>I missed the fact that you are using CME before but the fact remains
that SCCP phones get their time from CCM/CME. Stop the router's time
from drifting and you'll fix the phones.
>
>-Ryan
>
>On Oct 31, 2006, at 9:53 AM, Jason Aarons ((US)) wrote:
>
>Lawrence references SIP with CME 3.3, but I didn't know SIP loads were
>a feature of CME. Perhaps the bug id doesn't match his scenario, that
>he is using SCCP 7900s with CME, and needs his router to sync to a NTP
>source.
>
>I've never seen SCCP phones drift except when the NTP source that CCM
>is using have problems! I once had a server with a bad time clock; the
>time would be all over the place, we had to quickly replace it as
>Kerberos was freaking out causing people to be unable to login to the
>domain as our Domain Controllers pointed to it.
>
>
>-----Original Message-----
>From: cisco-voip-bounces at puck.nether.net
>[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
>Sent: Tuesday, October 31, 2006 9:01 AM
>To: Lawrence E. Bakst
>Cc: cisco-voip at puck.nether.net
>Subject: Re: [cisco-voip] CME 3.3 and 79xx phones with clock drift
>
>The phones get the time from CCM. Pretty much every time you make a
>call the time is updated from CCM to the phone so fix the drift on the
>CCM and you'll fix the phones.
>
>-Ryan
>
>On Oct 30, 2006, at 8:24 PM, Lawrence E. Bakst wrote:
>
>Is there any way to prevent clock drift with 79xx phone under CME 3.3?
>My CME router is synced to NTP so the router's time is correct, but
>after weeks or months of uptime the clocks on the phones drift. I am
>using SCCP but I found the following SIP bug:
>
>CSCef38121: Cisco 79x0: NTP Clock drift on SIP Phones
>Symptom: The Cisco 7940/7960 phones exhibit a clock drift issue
>Workaround: A phone reset will restart the time clock.
>
>Has this been fixed in any latter versions? Is it too much to ask that
>the phones would run NTP? It doesn't seem like they do.
>
>I am running the following loads:
> load 7960-7940 P00306000500
> load 7920 cmterm_7920.4.0-02-01
> load 7970 TERM70.6-0-3SR1S
>
>Best,
>
>leb
>
>_______________________________________________
>cisco-voip mailing list
>cisco-voip at puck.nether.net
>https://puck.nether.net/mailman/listinfo/cisco-voip
>_______________________________________________
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>https://puck.nether.net/mailman/listinfo/cisco-voip
>
>-----------------------------------------
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>
>This e-mail communication and any attachments may contain confidential
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>addressee(s) named above only. If you are not the intended addressee,
>you are hereby notified that you have received this communication in
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------------------------------
Message: 5
Date: Tue, 31 Oct 2006 13:24:16 -0500
From: Ryan Ratliff <rratliff at cisco.com>
Subject: Re: [cisco-voip] CME 3.3 and 79xx phones with clock drift
To: "Lawrence E. Bakst" <ml at iridescent.org>
Cc: cisco-voip at puck.nether.net
Message-ID: <D92218F7-10AC-4DFE-AA2D-034735947484 at cisco.com>
Content-Type: text/plain; charset=US-ASCII; delsp=yes; format=flowed
Go offhook and then onhook on the phone, does that update the time?
With CallManager this would trigger a time/date update.
-Ryan
On Oct 31, 2006, at 12:20 PM, Lawrence E. Bakst wrote:
All,
1. I am running CME (Call Manager Express) version 3.3.
2. The time on the CME router is correct. The router is running NTP.
3. It seems that the phones under CME 3.3 SCCP DO NOT get the time from
CME.
4. I have seen the time off by over 4 minutes from what is on the
router.
5. I mentioned the SIP bug because it is similar to what I am seeing,
but I am running SCCP. The SCCP loads I am running were mentioned in the
original post.
When you say the phone "get their time from CMM/CME" do you know how
that works?
Best,
leb
At 9:56 AM -0500 10/31/06, Ryan Ratliff wrote:
> I missed the fact that you are using CME before but the fact remains
> that SCCP phones get their time from CCM/CME. Stop the router's time
> from drifting and you'll fix the phones.
>
> -Ryan
>
> On Oct 31, 2006, at 9:53 AM, Jason Aarons ((US)) wrote:
>
> Lawrence references SIP with CME 3.3, but I didn't know SIP loads were
> a feature of CME. Perhaps the bug id doesn't match his scenario, that
> he is using SCCP 7900s with CME, and needs his router to sync to a NTP
> source.
>
> I've never seen SCCP phones drift except when the NTP source that CCM
> is using have problems! I once had a server with a bad time clock; the
> time would be all over the place, we had to quickly replace it as
> Kerberos was freaking out causing people to be unable to login to the
> domain as our Domain Controllers pointed to it.
>
>
> -----Original Message-----
> From: cisco-voip-bounces at puck.nether.net
> [mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
> Sent: Tuesday, October 31, 2006 9:01 AM
> To: Lawrence E. Bakst
> Cc: cisco-voip at puck.nether.net
> Subject: Re: [cisco-voip] CME 3.3 and 79xx phones with clock drift
>
> The phones get the time from CCM. Pretty much every time you make a
> call the time is updated from CCM to the phone so fix the drift on the
> CCM and you'll fix the phones.
>
> -Ryan
>
> On Oct 30, 2006, at 8:24 PM, Lawrence E. Bakst wrote:
>
> Is there any way to prevent clock drift with 79xx phone under CME 3.3?
> My CME router is synced to NTP so the router's time is correct, but
> after weeks or months of uptime the clocks on the phones drift. I am
> using SCCP but I found the following SIP bug:
>
> CSCef38121: Cisco 79x0: NTP Clock drift on SIP Phones
> Symptom: The Cisco 7940/7960 phones exhibit a clock drift issue
> Workaround: A phone reset will restart the time clock.
>
> Has this been fixed in any latter versions? Is it too much to ask that
> the phones would run NTP? It doesn't seem like they do.
>
> I am running the following loads:
> load 7960-7940 P00306000500
> load 7920 cmterm_7920.4.0-02-01
> load 7970 TERM70.6-0-3SR1S
>
> Best,
>
> leb
>
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
> _______________________________________________
> cisco-voip mailing list
> cisco-voip at puck.nether.net
> https://puck.nether.net/mailman/listinfo/cisco-voip
>
> -----------------------------------------
> Disclaimer:
>
> This e-mail communication and any attachments may contain confidential
> and privileged information and is for use by the designated
> addressee(s) named above only. If you are not the intended addressee,
> you are hereby notified that you have received this communication in
> error and that any use or reproduction of this email or its contents
> is strictly prohibited and may be unlawful. If you have received this
> communication in error, please notify us immediately by replying to
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------------------------------
Message: 6
Date: Tue, 31 Oct 2006 10:51:38 -0700
From: "Lawrence E. Bakst" <ml at iridescent.org>
Subject: Re: [cisco-voip] CME 3.3 and 79xx phones with clock drift
To: Ryan Ratliff <rratliff at cisco.com>
Cc: cisco-voip at puck.nether.net
Message-ID: <p0623091cc16d3a300a43@[192.168.0.7]>
Content-Type: text/plain; charset="us-ascii"
At 1:24 PM -0500 10/31/06, Ryan Ratliff wrote:
>Go offhook and then onhook on the phone, does that update the time?
No. I turned off NTP and set the clock ahead by 5 minutes. Went offhook
and on. I don't think that under CME 3.3 the phones update the clock
like CCM. If fact I think that under CME 3.3 the phone gets the clock
once, when they are reset or re-loaded and then keep track of the clock
locally.
The really funny part is that they made the PDT to PST transition, but
the time was still off. Uptime of 6 weeks causes several minutes of
drift, which you would expect if they are not updating.
"chatter uptime is 6 weeks, 2 days, 16 hours, 57 minutes"
It appears that the 707X phones have some way to get the current clock
via SCCP, but that doesn't work on my CME 3.3 system. The phone loads I
am using all run SCCP version 5. I would still love to see a document
that describes the differences between the various versions of SCCP and
what version of SCCP each version of CME is using.
At some point I'll be able to upgrade to a newer CME.
Best,
leb
>
>With CallManager this would trigger a time/date update.
>
>-Ryan
>
>On Oct 31, 2006, at 12:20 PM, Lawrence E. Bakst wrote:
>
>All,
>
>1. I am running CME (Call Manager Express) version 3.3.
>
>2. The time on the CME router is correct. The router is running NTP.
>
>3. It seems that the phones under CME 3.3 SCCP DO NOT get the time from
CME.
>
>4. I have seen the time off by over 4 minutes from what is on the
router.
>
>5. I mentioned the SIP bug because it is similar to what I am seeing,
but I am running SCCP. The SCCP loads I am running were mentioned in the
original post.
>
>When you say the phone "get their time from CMM/CME" do you know how
that works?
>
>Best,
>
>leb
>
>
>At 9:56 AM -0500 10/31/06, Ryan Ratliff wrote:
>>I missed the fact that you are using CME before but the fact remains
that SCCP phones get their time from CCM/CME. Stop the router's time
from drifting and you'll fix the phones.
>>
>>-Ryan
>>
>>On Oct 31, 2006, at 9:53 AM, Jason Aarons ((US)) wrote:
>>
>>Lawrence references SIP with CME 3.3, but I didn't know SIP loads were
>>a feature of CME. Perhaps the bug id doesn't match his scenario, that
>>he is using SCCP 7900s with CME, and needs his router to sync to a NTP
>>source.
>>
>>I've never seen SCCP phones drift except when the NTP source that CCM
>>is using have problems! I once had a server with a bad time clock; the
>>time would be all over the place, we had to quickly replace it as
>>Kerberos was freaking out causing people to be unable to login to the
>>domain as our Domain Controllers pointed to it.
>>
>>
>>-----Original Message-----
>>From: cisco-voip-bounces at puck.nether.net
>>[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ryan Ratliff
>>Sent: Tuesday, October 31, 2006 9:01 AM
>>To: Lawrence E. Bakst
>>Cc: cisco-voip at puck.nether.net
>>Subject: Re: [cisco-voip] CME 3.3 and 79xx phones with clock drift
>>
>>The phones get the time from CCM. Pretty much every time you make a
>>call the time is updated from CCM to the phone so fix the drift on the
>>CCM and you'll fix the phones.
>>
>>-Ryan
>>
>>On Oct 30, 2006, at 8:24 PM, Lawrence E. Bakst wrote:
>>
>>Is there any way to prevent clock drift with 79xx phone under CME 3.3?
>>My CME router is synced to NTP so the router's time is correct, but
>>after weeks or months of uptime the clocks on the phones drift. I am
>>using SCCP but I found the following SIP bug:
>>
>>CSCef38121: Cisco 79x0: NTP Clock drift on SIP Phones
>>Symptom: The Cisco 7940/7960 phones exhibit a clock drift issue
>>Workaround: A phone reset will restart the time clock.
>>
>>Has this been fixed in any latter versions? Is it too much to ask that
>>the phones would run NTP? It doesn't seem like they do.
>>
>>I am running the following loads:
>> load 7960-7940 P00306000500
>> load 7920 cmterm_7920.4.0-02-01
>> load 7970 TERM70.6-0-3SR1S
>>
>>Best,
>>
>>leb
>>
>>_______________________________________________
>>cisco-voip mailing list
>>cisco-voip at puck.nether.net
>>https://puck.nether.net/mailman/listinfo/cisco-voip
>>_______________________________________________
>>cisco-voip mailing list
>>cisco-voip at puck.nether.net
>>https://puck.nether.net/mailman/listinfo/cisco-voip
>>
>>-----------------------------------------
>>Disclaimer:
>>
>>This e-mail communication and any attachments may contain confidential
>>and privileged information and is for use by the designated
>>addressee(s) named above only. If you are not the intended addressee,
>>you are hereby notified that you have received this communication in
>>error and that any use or reproduction of this email or its contents
>>is strictly prohibited and may be unlawful. If you have received this
>>communication in error, please notify us immediately by replying to
>>this message and deleting it from your computer. Thank you.
------------------------------
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