[cisco-voip] Who called 911?

[Matt Slaga (US)]

You can also use IPCelerate's product for this.  In fact, when someone
dials 911 you have the most un-technical way to notify your security
guards.  When a user calls 911, a pre-recorded message is played over
your security guard's IP phone telling them that someone dialed 911,
where that person is and what phone it was called from all in real time.
Before the person has even hung up the phone in most cases, security can
already be on the way.

 

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Ed Leatherman
Sent: Wednesday, September 06, 2006 8:47 AM
To: Peter Pauly
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] Who called 911?

 

Cisco's emergency responder product provides a HTTP interface for
security/management to see 911 call information, including whatever
location information you have programmed in for it. Also lets them add
notes to calls if they want to record what they found out for each call.
Not worth buying CER just for that, but if you need the other stuff it
provides, its a nice additional feature. 

I believe Ben is right, there is probably something extra you need to
pay your telco for to get the digits to the 911 center... another charge
for the phone company, who'da thought.

On 9/5/06, Peter Pauly <ppauly at gmail.com> wrote:

Every time our security people are informed that someone made a 911
call, they call me to find out who it was (extension, name). I run a
query in query analyzer against the CDR database.

Are there any applications available that the security guys could run 
from their desktop that would query callmanager over the network and
display 911 calls? What you guys doing about this problem?

On a related question, our CallManager sends caller id information just
fine. When I call my cellphone, I can see the extension of where the 
call came from. But when I make a test call to 911, the PSAP is only
displaying the common billing phone number, not the caller-id
information. Is my telco doing something wrong?
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-- 
Ed Leatherman
Senior Voice Engineer
West Virginia University
Telecommunications and Network Operations 




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