[cisco-voip] JTAPI subsystem in partial_service

[Rasim Duric]

Yes, I did update the JTAPI client after the upgrade.

Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca

-----Original Message-----
From: Mike Lay (milay) [mailto:milay at cisco.com] 
Sent: Thursday, September 07, 2006 9:26 PM
To: Rasim Duric; cisco-voip at puck.nether.net
Subject: RE: [cisco-voip] JTAPI subsystem in partial_service

Just a SWAG but did you update the JTAPIClient after the upgrade? Also
forward on failure is not the same as forward on not registered,
upcoming feature.

Mike 

-----Original Message-----
From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Rasim Duric
Sent: Thursday, September 07, 2006 8:19 PM
To: cisco-voip at puck.nether.net
Subject: [cisco-voip] JTAPI subsystem in partial_service

Hi all,

JTAPI subsystem is flapping between in_service and partial_service on
one of our IPCCX applications. I've stopped and restarted the CRS engine
but it would run for a while and back in partial_service again. I can
see in the MIVR trace file some CTI ports going OOS but they always stay
registered with CCM and are associated with the proper JTAPI user. The
calls to these OOS CTI ports would ring the hunt pilot since they would
hit it as the CTI Route Point forwarding target (FW on Failure Ext/Int,
FW Busy Int/Ext, FW No Answer Int/Ext). No FW targets defined for the
CTI ports though. 

What could be causing this issue? My impression is that this problem has
started since we upgraded CCM 3.3 to 4.1(3)sr3a and IPCCX 3.1 to 3.5(3)
but not sure.

Is anybody experiencing such a behaviour and would an upgrade to CCM
4.1(3)sr3c fix the problem as TAC suggested? TIA.



Rasim Duric
Network Analyst (CCS)
University of Guelph
Guelph, N1G 2W1, ON
519-824-4120x53146
rduric at uoguelph.ca


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