[cisco-voip] ip service...

Wed Sep 13 10:56:16 EDT 2006

If you look in the QRTReportResult.asp file, which should be located in
"C:\CiscoWebs\Service", what does it say?  By default, it should say
"folder = fso.GetFolder("c:\\Program Files\\Cisco\\QRT");"

Verify that "c:\Program Files\Cisco\QRT" exists.  If it doesn't, then
QRT may not be setup correctly.  Verify your log file settings under
Service Parameters->Cisco Extended Functions, Log File settings.

If your log file settings are different, you may have to change either
the log file settings to match the line in the ASP file or vice versa.

Johan Bloemhard 
Senior Information Technology Specialist 
___________________________________ 
Silver Falls School District 4J 
802 Schlador Street 
Silverton, OR 97381 
w: 503.873.6331 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Manoj Kalpage
Sent: Wednesday, September 13, 2006 2:28 AM
To: Lelio Fulgenzi
Cc: Cisco Voip
Subject: Re: [cisco-voip] ip service...

Sorry to interrupt the post but I am having a problem accessing QRT
report but I got QRT soft Key configured on phone and I can leave the
feed back. Bellow is the error

Microsoft JScript runtime error '800a004c' 

Path not found 

/CCMService/QRTReportResult.asp, line 109 

Best regards,

Manoj

On 9/13/06, Lelio Fulgenzi <lelio at uoguelph.ca> wrote: 

It's a softkey that you have to enable via the softkey template
configuration screen.

device > device settings > softkey template

select your template, then:

highlite callmanager > configure softkey layout 

quality report tool (QRT) appears as valid options for the following
states:

Connected

Connected Conference

Connected Transfer

On Hook

------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I can eat fifty eggs." "Nobody can eat fifty eggs."

----- Original Message ----- 

From: Tim Reimers <mailto:tim.reimers at asheville.k12.nc.us>  

To: Lelio Fulgenzi <mailto:lelio at uoguelph.ca>  

Cc: Cisco Voip <mailto:cisco-voip at puck.nether.net>  

Sent: Tuesday, September 12, 2006 4:02 PM

Subject: RE: [cisco-voip] ip service...

I get the message "Document empty or invalid" when I try to run a
report..

I see that it's part of Extended Services, and puts a QRT button on the
phone.

I cannot find any directions for 4.01 on how to configure the CCM so
that the button becomes available to users...

Anyone have a link on how to enable the QRT function on the phones?

Tim

________________________________

From: Lelio Fulgenzi [mailto:lelio at uoguelph.ca ] 
Sent: Tuesday, September 12, 2006 12:19 PM
To: Tim Reimers; cisco-voip at puck.nether.net 
Subject: Re: [cisco-voip] ip service...

QRT

it's a softkey that you can show.

http://www.cisco.com/en/US/products/sw/voicesw/ps556/products_administra
tion_guide_chapter09186a00803f52dd.html 

------------------------------------------------------------------------
--------
Lelio Fulgenzi, B.A.
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN) 
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^ 
"I can eat fifty eggs." "Nobody can eat fifty eggs."

	----- Original Message ----- 

	From: Tim Reimers <mailto:tim.reimers at asheville.k12.nc.us>  

	To: cisco-voip at puck.nether.net 

	Sent: Tuesday, September 12, 2006 12:17 PM

	Subject: [cisco-voip] ip service...

	Hi folks---

	Isn't there a service that can be configured on an IP phone that
allows a user to immediately report a call in which they had trouble
with echo or jitter? 

	I know the 'info' button shows the codec, etc-but it doesn't log
that to a technician for later analysis

	(and have you ever tried to have a user read the codec info to
you? That's -really- fun to listen to...not! )

	Thanks Tim

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