[cisco-voip] IPCC silent monitoring

[Matt Slaga (US)]

It now gives you two options, one for agent desktop unicast and the
other for the old fashioned span ports.  If you are using the IP phone
agent, you only have the SPAN option.  If you are using the agent
desktop, you have both options.

 

One of the requirements for the agent desktop is an 802.1q compliant
network card.  The phone is sending tagged packets to the PC and the PC
has to know what to do with them.  Almost all NICs in the past few years
have this functionality but I've run into a few cases where it doesn't.
In these cases, you have to use SPAN.

 

 

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Linsemier,
Matthew
Sent: Friday, September 15, 2006 9:28 AM
To: Wes Sisk; GPate at kenttech.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC silent monitoring

 

Wes,

 

I thought with IPCC Express 4.0 there was no need for SPAN or Remote
SPAN ports anymore for monitoring?  Has something changed?

 

-Matt

 

________________________________

From: cisco-voip-bounces at puck.nether.net
[mailto:cisco-voip-bounces at puck.nether.net] On Behalf Of Wes Sisk
Sent: Friday, September 15, 2006 9:20 AM
To: GPate at kenttech.com
Cc: cisco-voip at puck.nether.net
Subject: Re: [cisco-voip] IPCC silent monitoring

 

Gary,

Make sure you span the voice vlan of the agent phones to the designated
NIC of the monitoring server.  take a packet capture at that interface
to make sure you are seeing all the vlan traffic.  Then make sure your
server NIC correctly passes dot1q tagged packets up to the OS.  You can
verify both in 1 step by attempting a packet capture with network
monitor or ethereal on the Monitor server.

A good starting point:
http://www.cisco.com/en/US/products/sw/custcosw/ps1001/products_tech_not
e09186a008010e6ba.shtml

/Wes

Gary L. Pate wrote: 

I have a client using IPCC 4.0 enhanced version, and they are able to
use all the enhanced features except the monitoring function. As I
understand it, this version does not require you to span the ports, but
their ports are spanned anyway because they are using a third party
recording device to record all conversations. Anyway, barge in,
intercept, etc. work, and when they do the monitoring, the applications
acts like its working, but they do not hear anything coming out of the
PC speakers even though its been confirmed that the speakers do work. Is
there anything special that the workstation needs to monitor?

 
 
 



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